ZadarmaReviews of zadarma.com

Response from ZadarmaMay 18, 2026

We are sorry to hear that you had a negative experience using our service. However, it seems there may have been a misunderstanding regarding how the service works. We provide detailed information on our website, as well as 24/7 multichannel customer support. The minimum top-up amount is 5 EUR, which can be used for calls, phone numbers, and other services. There is no commission applied; however, VAT (Value Added Tax) may be added depending on your country of residence and applicable local regulations. You only need to make payments monthly if you use phone numbers or subscription-based pricing plans. All prices are clearly shown on our website. Another case applies if you are using our PBX service, which is free for users who top up their accounts at least once every three months (not monthly), as also explained in our FAQ section. You do not need to use your contact phone number to make calls. However, if you do not have an active virtual number, we do not provide free numbers, and hiding the Caller ID is not possible. Please contact our customer support if you are unsure about how our service works or if you would like to request a refund of your remaining balance via [email protected]

Response from ZadarmaMay 11, 2026

Nous sommes désolés d’apprendre que vous avez eu une expérience négative avec nos services. Veuillez noter que l’activation des numéros de téléphone est strictement réglementée et que les exigences de vérification sont définies par la législation locale. Malheureusement, sans compléter le processus de vérification requis, nous ne sommes pas en mesure de fournir le service. Si vous n’êtes pas en mesure de fournir les documents demandés ou si vous ne souhaitez pas poursuivre l’activation du numéro, vous pouvez demander un remboursement complet à tout moment via un ticket, le chat ou par e-mail [email protected]

Response from ZadarmaMay 11, 2026

Gracias por sus comentarios. Nos gustaría revisar este caso, pero no nos ha proporcionado ningún detalle. Disponemos de chat en línea 24/7 para consultas generales y de carácter técnico. Los asuntos más complejos, que requieren la intervención de otros departamentos, se gestionan a través de un ticket. Por favor, póngase en contacto con nosotros mediante un ticket en https://my.zadarma.com/tickets/ o por correo electrónico a [email protected], proporcionando más información para que podamos ayudarle.

Response from ZadarmaApr 27, 2026

Wir würden Ihnen gerne weiterhelfen, aber uns fehlen dazu die notwendigen Informationen. Bitte wenden Sie sich an unseren Support per E-Mail unter [email protected] oder über ein Support-Ticket.

Response from ZadarmaApr 27, 2026

Thank you for your feedback. We’re sorry to hear that you had a negative experience using our service. Please note that the £33 amount includes VAT. When a refund is processed, the refunded amount is returned together with the VAT. VAT is not added to or usable as part of your account balance. It is applied only at the time of purchase and refund. We operate on a prepaid basis: you first top up your account balance, and any cancellations are credited back to that balance so you can continue using other services. You may also request a withdrawal at any time. You also had another phone number with active automatic renewal, which could have been disabled in your account settings. Unfortunately, if this is not communicated to us, we are unable to know what further steps you would like to take with your account balance. However, after reviewing your case, we have processed a refund for the phone number that was active on your account. We hope this solution meets your expectations.

Response from ZadarmaApr 20, 2026

We understand your concern. Please note that activation of phone numbers is strictly regulated, and verification requirements are set by local legislation. Without completing this process or providing the requested documents, we are unfortunately unable to provide the service. We issue refunds if customers decide not to continue with the number activation process or are unable to provide the requested documents or information. It is incorrect to say that we keep the funds. As you have not provided any details, we were unable to review your case. Please contact us via the support ticket system https://my.zadarma.com/tickets/ or by email at [email protected] so we can assist you.

Response from ZadarmaApr 9, 2026

Thank you for your feedback. We are very sorry you experienced this situation, and we understand how frustrating this may have been. We take document verification very seriously to ensure the security and accuracy of our services. Unfortunately, the documents or information you provided did not meet the criteria required to order phone numbers. Please note that in our Terms of Use, which you agree to upon registration, we provide the following information: 10.3 Termination of Agreement by Zadarma. Without the restriction of means of judicial remedies and lesion pay-off Zadarma can limit, stop or cease services provided and Your usage of services and Software of Zadarma, prohibit access to Zadarma, if we consider that You are violating the Terms of Use of this Agreement, if the information provided is incorrect, illegal, or not supported, if Zadarma has the reason to doubt the accuracy of the information, or if it is known that the Customer has committed fraud, or is bankrupt, or has given any reason to doubt his ability to meet their commitments under this Agreement, or for any other reasons at the discretion of Zadarma and without the right to appeal our decision.

Response from ZadarmaApr 8, 2026

Thank you for your feedback. We’d like to look into this, but you haven’t provided any details. Please contact us via the ticket https://my.zadarma.com/tickets/ or email: [email protected] with more information so we can help.