ZadarmaReviews of zadarma.com

My experience with Zadarma has been extremely poor. I paid around €30 to order a business number after seeing wording that payment would start the verification process. After payment, the number remained unusable because verification was still pending. I submitted company details and documents, including a bank document showing my company name and address. It was rejected, and I was told I needed a utility bill, internet/phone bill, rental agreement, or another specific document instead. Support then offered a different route: re-register the account as a corporate account through a bank transfer from my company. I was sent a €60 proforma and told this would be used to re-register and verify the company, with the money remaining available as account balance for services. Later, another support representative told me there was no option to pay for verification and that I simply had to wait for the review. So the result was: I paid for a number I could not use; my business verification documents were rejected without a clear, practical alternative for a new company; I was presented with an additional €60 corporate-account top-up requirement; different agents gave contradictory explanations about whether that payment was connected to verification; support repeatedly gave me only two options: wait or cancel. The issue is not that verification exists. Verification can be necessary. The problem is that the requirements, expected cost, accepted documents, and effect of the €60 payment were not communicated clearly before payment. I kept the chat logs, payment information, and instructions from support. I would not recommend Zadarma to a small business until they make the verification process, accepted documents, corporate-account rules, and activation timing transparent before customers pay. I am also seeking to connect privately with customers worldwide who have documented similar experiences so we can obtain independent legal advice and assess coordinated legal action. Update: After I raised a formal complaint about the verification process, Zadarma refunded my payment, closed or deleted my account, and I can no longer access the system from my normal connection. It appears that access from my IP address has also been restricted. The refund did not solve the problem because I needed an operational business number, not simply a cancelled order after spending time on document verification. My complaint is about the unclear payment-first process, rejected documents, contradictory instructions about corporate verification and the €60 bank-transfer route, and the lack of a clear appeal process before my account was closed. I have requested a written explanation, preservation of the chat and verification records, confirmation of the reason for the closure, and a clear list of acceptable documents for a Bulgarian company. UPDATE: The scammers didn't reply on my mails. Nor even the ticket that I raised. That's why their prices are much cheaper. For comparison other providers monthly price is the same as the Zadarma yearly price.

Attention, les apparences sont parfois trompeuses. Cette application n'est plus fiable. J'ai souscrit un abonnement pour un numéro étranger et, lorsque j'ai voulu l'utiliser, il n'était plus disponible ; on m'a demandé de le racheter de veuve . Je ne la recommande pas.

Zadarma is a company that provides virtual phone numbers for different countries. Unfortunately, I did not have a very pleasant experience when trying to obtain a Brazilian phone number while currently living in the United States. The company does not clearly explain the process, and the first thing they seem interested in is collecting payment before applicants are properly informed about the requirements and necessary documentation for activating the service. When I purchased a Brazilian phone number, I completed the basic information requested by the system and paid for the service for an entire year. Only after the payment was processed did they begin requesting additional documents. To my surprise, they required a Brazilian address and proof of residence. At no point before payment was I informed that having a permanent residence in Brazil was mandatory. I have been living in the United States for the past 10 years and no longer have an address in Brazil. My advice to anyone considering obtaining a phone number from a country where they do not currently reside is to make sure that your name appears on utility bills or other valid proof-of-address documents in both locations. Otherwise, the system may reject your application. In my case, the account was canceled and a refund was issued. It took me nearly 20 days to discover that this is how Zadarma's system operates. Unfortunately, I ended up wasting a significant amount of time.

Zadarma paused my business For 6 days without clear answers But with: Headache Unauthorized Access to my account Submitted a refund without my approval or without my knowledge I spent 6 days of no answers Bad support No clear answer Documents required requests All their support is basically playing cards They are playing with accounts they wake up and be like oh we will let this wait and we will accept that in 1 min I have been paying for the subscription No one nothing said i will have to pay and the. Wait I should wait and then pay This company should be sued for what they are doing ANYONE WHO THINKS THEY HAVE GOOD SYSTEMS (yes you are right they do ) BUT DO NOT BOTHER AS YOU WILL NEVER GET TO EXPERIENCE THE GOOD SYSTEMS i think all the support they are using is actually all what they have

Se quedan con el dinero ajeno. Compré una línea virtual, tenía una cantidad de dinero recargada, necesitaba que la línea funcionara para recibir llamadas pero no las recibía, así que contacté al chat de soporte y no ofreció solución. Pedí el reembolso, devolvieron lo que quisieron, me obligaron a pagar la línea y vaciaron el saldo de mi cuenta. Entonces, no puedo usar la línea aunque me la cobraron, tampoco puedo hacer llamadas porque vaciaron mi cuenta dejándola en 0 y a mí solo me van a reembolsar la mitad del saldo. La configuración y conexión a internet siempre ha estado correcta, funcionaba con la línea que había comprado antes. Ustedes desconectaron una línea que compré, tan solo 3 días después de pagarla, aunque me cobraron el mes completo. Adicional, me devolvieron 20 dólares (de 24 que pagué) y se quedaron con 13, así que ahora tengo la cuenta en 0, una línea pagada y 17 dólares perdidos.

Dirty platform, awful service, site hasn't been redesigned since before 2010. Nothing is clear, they sell business services to individuals.

scam. pretends like you can buy numbers for 1 month for 3 eur, requests for you to pay 6 eur at least 3 months total 18 eur

The service itself seems to be ok. I cannot test any further, because once you start paying, they require personal documents to prove your identity. Every time, additional info is required and you cannot login anymore until they accept your information. In their terms of use, they have the right to terminate "if Zadarma has the reason to doubt the accuracy of the information". So they can stop any moment, as they can always argue doubt; The measures are not for protecting customers nor service. I switched to another service and they seem to be able to protect without. One day, they will get hacked and your information (id, front and back while holding) will get stolen, just a matter of time...