ZadarmaReviews of zadarma.com

Response from ZadarmaJul 31, 2026

Thank you for your feedback. Please note that all document requirements are specified on our website and can be reviewed prior to registration. Any possible additional document requirements are also outlined in our Privacy Policy, which customers accept during the registration process https://zadarma.com/en/legal/privacy-policy/ While we make every effort to provide clear and accessible information about our services, requirements, and conditions, we cannot control whether customers review this information before signing up. We always encourage users to check the available details beforehand, and our support team is available 24/7 to assist with any questions. Incoming calls are only charged if you set up call forwarding to an external phone number. Technically, it is not possible to charge for incoming calls when the number is not toll-free and calls are received via SIP (IP phone, application, external server, etc.). We provide all relevant information on our website before registration, as well as 24/7 human customer and technical support. If you have any further questions, our support team will be happy to assist you at any time.

Response from ZadarmaJul 29, 2026

Thank you for your feedback. Please note that a sufficient account balance is required to purchase a number. Mobile phone numbers require an upfront payment for 3 months in order to use the SMS service, as stated on our website here https://zadarma.com/en/services/sms/ . If you do not wish to use the SMS service, you can disable the 3-month payment option in the number reservation form by unticking the corresponding box. Please also note that the address requirements can be checked before purchasing a number. By clicking on the country and city of the number here https://zadarma.com/en/tariffs/numbers/ , you can find all applicable requirements listed below the available numbers. These requirements are also displayed again in the number reservation form, where you are asked to provide an address in the country of the number. The address requirement doesn't apply to all the countries, you can always check the requirements in the link provided. Therefore, all relevant information is available before and during the number reservation process. Our customer support team is available 24/7 via online chat, phone, tickets, and email, and is always ready to answer any questions regarding our services.

Response from ZadarmaJul 29, 2026

Unfortunately, we were unable to locate any account matching the details provided in our records. It is possible that this review was intended for a different service provider or that the information submitted is incorrect. If you believe this review is related to our service, please contact us with additional details at [email protected]

Response from ZadarmaJul 22, 2026

Nous sommes désolés d'apprendre que vous avez eu une telle expérience. La vérification des documents est effectuée conformément aux exigences réglementaires et peut nécessiter des informations complémentaires dans certains cas. Veuillez nous contacter à [email protected] afin que nous puissions examiner votre dossier en détail.

Response from ZadarmaJul 10, 2026

Thank you for your feedback. It seems there may have been some misunderstandings. On our website, you can see which numbers are mobile and which are geographical (city-specific), allowing you to choose the type of number you need. Unfortunately, a geographical number cannot be converted into a mobile number, as these are different types of numbers. However, you can simply order a new mobile number. There is also no need to wait three months. You can prepay the number for three months in advance to activate SMS reception, as explained on our website. Automatic payments and automatic number renewal are optional features that can be disabled at any time in your account settings. If they remain enabled, the system will process them automatically. To delete your account, simply contact our support team via live chat, a support ticket, or email at [email protected]. If you use the chat or ticket system, you'll need to be logged in so we can verify your identity. Your account has already been deleted and is no longer present in our database. Please note that our support team consists of real people, and we're always happy to help if you have any questions or need assistance.

Response from ZadarmaJul 9, 2026

Gracias por su reseña. Tome nota que al registrarse, aceptó nuestros Términos y Condiciones, donde se indica: 10.3. Finalización del Acuerdo por iniciativa de Zadarma. Sin la restricción de medios de recursos judiciales y compensación de daños, Zadarma puede limitar, detener o cesar los servicios prestados y su uso de los servicios y el Software de Zadarma, prohibir el acceso a Zadarma, si se considera que está violando los Términos y Condiciones de este Acuerdo, si la información proporcionada es incorrecta, ilegal o no respaldada, si Zadarma tiene motivos para dudar de la exactitud de la información, o si se sabe que el Cliente ha cometido fraude, o está en bancarrota, o ha dado algún motivo para dudar de su capacidad para cumplir con sus compromisos en virtud de este Acuerdo, o por cualquier otra razón a discreción de Zadarma y sin derecho a apelar esta decisión. Zadarma lleva a cabo dicha cancelación de la prestación del servicio, informándole en su dirección de correo electrónico, que se proporcionó, y (o) mediante la terminación de su acceso a su Cuenta y Servicios. Si tiene preguntas adicionales, no dude en contactarnos a través del chat en línea o por correo electrónico: [email protected]

Response from ZadarmaJul 8, 2026

Gracias por su reseña. Tenga en cuenta que un número activo siempre pertenece a una cuenta específica. Cada cliente tiene sus propios números, y utilizar el mismo número por parte de varios clientes es técnicamente imposible. Antes de la desconexión del número, enviamos varios recordatorios antes de la fecha de desactivación, así como durante los 7 días posteriores, cuando todavía es posible recuperarlo. Además, puede activar las recargas automáticas para que la cuenta se recargue con la cantidad necesaria cuando llegue el momento de renovar el número. Esta información está proporcionada en nuestra página web: Al no disponer de saldo suficiente el número se bloquea. Si no se realiza el pago en los próximos 7 días, el número no se guardará. En su caso, había transcurrido casi un mes desde la fecha de desactivación del número. Si tiene cualquier duda sobre el funcionamiento de nuestros servicios, puede contactar con nuestro soporte 24/7 en cualquier momento a través del chat, creando un ticket o escribiendo a [email protected]

Response from ZadarmaJul 9, 2026

Thank you for your feedback. Please note that automatic payments are not enabled by default, you can switch them on manually when making a payment and choose the rules for how they work in the "Billing - Make a payment" section of your account. For example, if you set a balance rule, your account will be automatically topped up whenever the balance falls below the specified amount. If you set a top-up by date, your account will be topped up on the day of the month indicated in the settings. These settings are fully controlled by you and can be enabled or disabled at any time. If you need any assistance, please don't hesitate to contact our 24/7 support team by phone, online chat, ticket, or email at [email protected].