Jody F.
Business phone stopped working.
We've been using Zadarma for ~6 months. Recently we learned that our toll-free number stopped working. It has been down for over a week. We learned about the issue and reported it last Friday. You think that a business phone number not working would be a high concern? Not to Zadarma. It has been 3 days and the ONLY feedback that I have gotten from Zadarma is to refrain from contacting them. They'll let me know when they figure out what the problem is. Horrible!!! UPDATE - It is Monday and our phones are now working again. 1) Zadarma should have some kind of a warning notice to let their customers know when their phone number isn't working. 2) It would be a huge improvement to their customer support if they simply gave some kind of indication as to when they expected to have their customer's phone back online. 3) Serious service issues - such as losing your business phone number for days - should be made a top priority.
Response from ZadarmaNov 3, 2020
We are sorry that you have run into such problems when using our service. Everything is now fixed and is working properly.




