ZadarmaReviews of zadarma.com

Задарма, название говорит само за себя. Дешёвое качественным не бывает, а скупой платит дважды. Опыт сотрудничества весьма печальный для меня, как основного сотрудника, который занимается настройкой и взаимодействием с поддержкой. Нам пришлось подключиться к данному провайдеру потому, что это единственная телефония на рынке, которая имеет интеграцию с CRM HUBSPOT, которую моё руководство утвердило как обязательную. Иначе бы никогда этого не сделала. По существу: 1. Поддержка в чате отвечает не ранее, чем через 7-10 минут после обращения, уже несколько раз я забывала про то, что жду от них информацию и переключалась на другие дела, потому что сидеть перед чатом в ожидании - тратить ценное время. Следовательно, чат, который везде выполняет функцию экспресс-консультирования, тут таковым не является. Проще уже сразу звонить оператору. 2. Дозвониться оператору быстрее, чем за 5-7 минут у меня ни разу за 2 месяца не получилось, хотя я звонила уже больше 10-ти раз в разное время. Не важно, утро, день или вечер, все операторы заняты. 3. Качество консультаций операторов довольно низкое, а, поскольку в 80% случаев они не представляются, ты не знаешь, с кем говорил и не можешь потом спросить, почему так ответил такой-то оператор поддержки. Я полторы недели пыталась понять, что именно не правильно настроила в АТС, что у меня отбивки по пропущенным звонкам сыпятся не ответственным сотрудникам, а на регистрационную почту аккаунта. И только 4й или 5й оператор поддержки сказал, что есть ещё одна доп настройка в совершенно не очевидном разделе ЛК, все предыдущие об этом или сами не знали, или просто забывали проверить. 4. Когда я задавала вопросы о наличии дополнительного функционала, который широко представлен у многих провайдеров телефонии, в частности, о предиктивном обзвоне, оператор просто сказал, что такой услуги у них нет. Однако, простым запросом в поисковике я нашла, что это не так. Получается, что поисковик лучше осведомлён о спектре услуг, которые предоставляются в компании, чем, собственно, сами сотрудники компании, консультирующие клиентов. 5. Внутреннее устройство ЛК настолько запутанно, что настроить что-то самостоятельно я просто не смогла, пришлось постоянно созваниваться с поддержкой и просить провести по шагам, тем не менее, это не решило всех проблем и с уведомлениями о пропущенных звонках пришлось биться 1,5 недели, что же будет, если мы рискнём настроить интеграцию по API? 6. Когда мы работали с другим провайдером, я в любой момент времени могла 3мя нажатиями мышки выкачать все записи звонков, отсортировав их по любому из более чем 5ти критериев. Здесь же такой возможности нет, либо cкачивай записи по одной руками, либо пили интеграцию по API, либо давай доступ к ЛК другим сотрудникам, без вариантов. Нашему сотрудничеству 2 месяца, а огорчений - на год вперёд. Приложу все усилия, чтобы сменить провайдера обратно. Там мы платили не многим больше, однако уровень сервиса и функциональности был на порядок выше.

La verdad es que la atención es eficiente y normalmente suelen resolver los problemas (cobros, recargas, información...). Lo que es incomprensible es que las llamadas tengan una calidad tan mala. Cortes, voz distorsionada, la aplicación es inutilizable... Y la única solución que dan al respecto es cambiar la configuración de los equipos, pero todas funcionan mal casualmente. La locución grabada más de lo mismo, por lo tanto es culpa de zadarma. Soy cliente empresa y casi siempre los clientes se quejan. No la recomiendo para cosas serias.

The service it self is good, the customer service ( live chat and mails ) their waiting time/ responsiveness/follow up is really cold/bad and not to the point, it like you talking to a Bot (robot) such a big lost i bought two numbers to my company and i am going to cancel all of them bcz of that.

I purchased a virtual number from Zadarma. After setting it up on my phone with their app, I immediately started getting dozens of spam calls a day on the new number. After an unhelpful back and forth with their customer support, I was basically told that they don't know about the history of the numbers they sell and they had no suggestions other than trying a new number. My question about whether this was a common issue with their virtual numbers and whether I should expect an improvement was ignored twice. I said fine, I'll try a new number without any sort of assurance whether that would improve the situation. They cancelled my old number and its features, and then asked for more money to add the same features (SMS service) on the replacement number. Basically, don't expect any meaningful help from their support or for your phone service to be problem-free. Do expect to be nickel and dimed if you run into issues.

Edit #3/4 (latest): 0) "Our support team has been in 'constant' contact with you" If that's how you want to describe that I have had 'constantly' initiated contact with your support team as their answers to very simple questions are inconclusive and plagued with long holds that doesn't 'facilitate the process' either. 1) You seem to insist in your reply now that this is a "rental" of a number. I did not "rent" a number from Zadarma. Can't write in bold so will use caps: ***I PURCHASED IT*** from another vendor and ported it into Zadarma!!! That number is MY number and it would be illegal in the United States for any company to refuse to port it out. Your underlying carrier in the US could be fined if you refused to port. It's the law here. 2) The 280 question marks came as the result of my being put on hold 4 different times in a chat that lasted longer than an hour just to be told to open a ticket so that I would get an account number (tpical requirement to port a number to another carrier). I was asked by the rep in that chat to provide a reason for my wanting an account #. I would be on hold for over 20 minutes. Those long holds and the unsatisfactory content in these responses caused a great deal of frustration as my business depends on this number. hence the 280 question marks. I do regret ending up being rude but this were straining circumstances, yet I apologized over the phone to the agent in question. 3) As of today I am still getting conflicting information. You are stating the number is rented indicating that that could impact my ability to port the number while in the ticket I received a favorable response from tech support. (See Edit #2 below). As I said in my original review, surely Zadarma has a good staff but the gaps described above and the discrepancies on the advise I have received makes it seem disorganized. Price is right but they don't seem to have it together yet. It needs work. Maybe the pace at which is growing is outpacing its current training capabilities is my guess. You might be able to refuse to port a number in Europe and that might be legal there but that's not the case in the US. Edit #2: I've received the following response from their support: "Nothing is needed for such port from our side. Once we receive a request from your new carrier - we will accept it from our side" They've also sent this: "Receipt was automatically sent to you after your payment. Also it is in paypal. There are no "account number" in Zadarma system, if you need to write something, you can write your sip number." This which is very favorable is consistent with a previous reply on this issue from 3 weeks ago but conflicted with the response you can see in the link from my first edit (below). I hope this gets resolved. Edit #1: See their response here: ibb .co/T8154f9 (take the space between "ibb" and the dot to see a screenshot of their reply) This is despite the fact that in the US it is illegal to refuse to port a number and despite the fact that I purchased the number with another carrier and then ported it into Zadarma and payed them for a year in advance! They say it can't be ported out because it's "a rental". Original review below: _____________________________ Open ticket #s as of 1/6/2020 are #473563 and #478446 1. The PBX only allows one menu per phone number. That was the deal breaker for me. The PBX interface also does need work. 2. Sadly, I have to leave a bad review for this company, but first, I am apalled to see some reviewers attacking the perceived nationality and English skills of the support team. How low that is. I spoke a few times with the support team and I was shocked in admiration at the proficiency of their Spanish and English while none of these were their native languages. Sure, they have accents and on ocassion the choice of words might be a bit uncommon but perfectly understandable. Considering my experience with the number porting situation I would leave one star but I am putting 2 because I believe Zadarma's support team is an asset but they might be undestaffed. The problem is structural. They do not seem well organized. It is very difficult to port your number out of here. Team members follow instructions and try to keep their jobs, so I'm sure they do what their training and their supervisors tell them to do, but team members won't give you your account number and it is not ANYWHERE on the web interface. I can't even find a receipt of my last payment. I paid a year in advance so even if I port out they would still keep 10 months of my payments as profit, but yet it seems I'm only going to be able to get out of here with a fight. I'm very disappointed I might post a link to make the chats available so you see first hand what a nightmare it is to deal with them

Horrible experiencia, la centralita virtual tiene buena funciones pero al llamar al numero IP la llamada se cancela y cuesta que el contestador automatico funcione, generalmente falla establecer una llamada y genera perdida de clientes.

Zadarma is not professional.They are very cheap better pay few bucks extra and save yourself from trouble. Voice calls to and from the virtual number worked fine,however, the SMS delivery did not. The support was fast, but actually did not solve the problem and refused to issue a refund. I terminated my account after 6 days.