ZadarmaReviews of zadarma.com

Für alles mus extra gezahlt werden, service wird vorgetäuscht

Allucinante sistema di verifica, prima ti fanno acquistare poi verifichi i documenti. Ho fornito tutta la documentazione richiesta e il sistema non era mai soddisfatto, ho contattato l'assistenza clienti, dopo tanto tempo perso sono stato rimborsato. Chiedono come prova di residenza le utenze, come se ci fosse l'obbligo di avere utenze intestate, e se uno le ha intestate ai genitori o alla compagna ? Servizio fake.

poor company, unprepared service, problems with understanding written text, resistant to understanding, I do not recommend, waste of time and money.

Update: Zadarma now charge "minimum €20" if you don't want your SMSs to come from "teamsale" ... absurd. --- As if the spammy method they use to send your SMSs wasn't bad enough, you can't call certain important numbers of major organisations (eg. Austrian Railways); Zadarma will always say "temporarily unavailable" and customer service send you around in endless circles because they can't be bothered testing the number themselves. Aaaargh. Amateurish waste of time. Now looking for a new provider. -- When you send an SMS using their service the sender ID appears as "Teamsale" to the vast majority of destinations. This makes recipients think I'm spamming them. Also, they can't reply! Useless! I reported this to them months ago and they said they couldn't do anything. Now they say they're looking into it, but I don't believe it. Have had to take my business elsewhere. UPDATE: the solution their reply below suggests is complicated, costly and designed for companies. I just want people to receive a basic SMS that shows the Zadarma phone number that sent it, so they know it was me and can reply, rather than a spammy "teamsale"! Unfortunately Zadarma now are very obviously review-stuffing to hide their incompetence. Have dropped a star from my rating in view of this. Better business practise would be to focus efforts on fixing their operations!

They have a serious problem with the id verification, as others have described one is asked for a document picture, then a higher resolution, and then a picture of yourself with a piece of paper with the document in hand. If that is what you need, ask for it in the first place and don't waste a week of my time waiting for your response. I can't speak about the service itself since I was unable to use it.

Asked if they could port a number from hushed before making an account. They required me to buy a years subscription only to tell me they required an invoice with name and number on it which Hushed does not provide. Gave all the documentation Hushed provides to show the number was mine but they refused to port. Why not just say that when I asked initially instead of wasting all my time and effort? Now my number is going to expire because I made the mistake of going with this company. Edited to add: The below response demonstrates this company is acting in bad faith and deflecting blame on their terrible operations: I had written to them previously saying if they couldn't port my number they should be providing a refund. So there is absolutely nothing stopping them from doing that already except to waste one's time again!

After six years of using Zadarma's services, I feel compelled to share my recent, extremely negative experience, particularly with their customer service. Recently, I attempted to order a new phone number for testing purposes, but I was unexpectedly barred from purchasing any numbers. The reason given was an issue with some of my documents, which is perplexing since these documents were acceptable for the past six years. The specific concerns about my documents were not clarified, and I found it impossible to determine which documents were on file or their current status. Moreover, my interactions with the technical support team were highly unsatisfactory. It appeared as though I was communicating with unhelpful automated systems rather than real people. This lack of support is particularly distressing when facing problems, as it seems there's virtually no chance of receiving any meaningful assistance. It's deeply disappointing to witness such a decline in the quality of service from a provider I've used for several years."

After numerous requests to fix the issue with our Ukrainian virtual phone line we use for Customer Care - nothing was done and furthermore a week ago they requested ID verification. I've submitted everything, including my US passport and later they blocked my account. An incredibly poor experience to handle customer relationships in 21st Century, especially in the middle of the busy holiday season. As a Tech Founder and Investor, I know how important it is to maintain customer relationships. What happen with your service, Zadarma? I used to recommend your service to many SaaS tech founders on my network, no more. Why was my account blocked - no explanation? We have invested our Marketing dollars to promoting this for sales & customer care. Stay away from Zadarma, unless want your marketing spend wasted