ZadarmaReviews of zadarma.com

Been a regular customer for several years. I have been working with the service since 2022. Even at the stage of starting work, I went through all the verifications from the service and for some time no problems arose, I followed all the rules, and the service provided the service - as it should be. When I needed to buy a number in Spain, I went through another verification process, which was accompanied by an interview. It took some time, but I passed the re-verification and was provided with a number. A week ago, for inexplicable reasons, the service blocked two numbers for me and demanded another verification, while it is quite obvious that all the numbers I purchased were used exclusively legal. There are no explanations, no evidence that I violated anything, no support, no reference to any incident in the service. They simply blocked my account and asked me to upload the same documents that I had already uploaded. I did this, going through all the bureaucratic procedures. Despite the fact that I am a regular customer who has already been verified, I was denied account activation, and all active numbers were blocked. - Verification process: it's built terribly and always looks like this: First they ask you to upload a passport photo, make you wait for a while, then ask you to upload a passport photo with a selfie, after which you have to wait again. The numbers are stop working for some reason. All this takes a lot of time. The process support is poor and not informative. - Support: Weak, despite the fact that you provide everything about yourself, the service does not consider it necessary to provide anything about what is happening. Having experience in other services, they usually indicate the cause of the problem. In my case, I just have to obediently leave the service without asking unnecessary questions. - Reaction: Slow. The decision to block, without evidence, is apparently made quickly, but it is not possible to quickly consider the client’s appeal. And the speed of response to tickets leaves much to be desired. This is especially noticeable when your account is locked and you need to act quickly! Ticket ID in service: 754169, still opened and has no clear explanation whats going on.

Worst Service I got told a service would work then it didn't I asked for a refund and they wouldn't do it. I had to go to my bank to get the money back. STAY AWAY Since doing this Review Zadarma reply below and said a refund had been done. THIS IS A OUTRIGHT LIE.

Worst support team i've ever met. Not worth it. Just go away, run from this company. I've spent in total 10 support calls. Countless hours in live support. Still doesnt work. Demanded a refund, but they made it a hassle to get my money out. Run

We had a Romanian voip number with them, which started receiving calls for other people. Zadarma told us something got mixed up and we had to request a new number. Requesting the new number failed because they don't accept our proof of residence in Romania (house of grandmother, who still lives there and was one of the main users of the number). Support is not possible to give a human response or any reason why the documents are not acceptable. We have prepaid money in their account and no number or way to get the money back.

Katastrophal. Nichts funktioniert. Umsonst bezahlt! Das sind Betrüger!

I don't recommend it at all because it is impossible to validate the number if you don't recharge your account and you haven't paid the number yet. Assistenya sucks , their ID check doesn't work, there are only bots, they don't return amounts. I've sent my ID card five times but it's always been rejected, and I feel like I've been scammed because when you top up the account that's when you're annoyed because once it's in your account you can't get it back, but you can't use it because they tell you to validate the number first! Scam from Bulgaria

This is probably one of the how bad customer service can be. Asked for if their number support whatsapp business. The response was: "Ask them I don't know." Then I found a link in their ownsite about how to whatsapp business works. I sent the link to their customer service, told them you have this link but it is not clear enough. The response was: "Is there anything else I can help you?" Customer service Yan congratulations to you, you alone make me find an alternative system. A company's profession directly reflect from it's customer service. If the customer service doesn't start conversation by introducing theirselves and ask for how can I help you, It shows that company is not professional. Don't be like Yan. Even you spend millions to Google ads, a single Yan make your company looks amateur and not trustworthy. Now I know if I encounter with any problem their customer service has no ability or desire to help me.

Die sind zu dumm, man kann keine Telefonnummer bestätigen und aufladen geht gleich garnicht. So was mieses habe ich noch nicht erlebt. Der Kundenservice schreibt immer den gleichen Mist.