ZadarmaReviews of zadarma.com

Zadarma advertised their service for 2 Euros. When I requested they charged 28 Euros but I needed it badly so I paid. Then they asked for a proof of living in France in a form of a bill from ekectric, water etc... and I needed the nomber to make the contract In short, do not go there if you like your money...

In Russian, "Zadarma" translates to "almost free," but you wouldn’t guess that from the company’s actual prices. I needed to make a call to a customer support line in Ireland, and Zadarma’s rates were almost ten times higher than Skype, with the call quality being ten times worse. Here's why I know this so well. I deposited $5 into my account, thinking that would cover my call. However, the connection dropped after just a few minutes. I spent a good while listening to hold music before starting to explain my situation, only for the call to be abruptly disconnected. To my shock, the charges for this short, interrupted call were much higher than expected. It turns out that calls to numbers outside the EU are significantly more expensive, but you won’t see this upfront. They display EU prices, and the higher rates are hidden away in a separate tab that you’d need to notice first. Imagine my frustration, but I decided to give them another chance since I at least managed to get a connection. So, I called again, sat through the music, provided my details, and began explaining the situation. Yet again, the call was disconnected before I could finish. I contacted Zadarma’s support, and a representative explained that I could switch the communication protocol. But here’s the kicker: they don’t guarantee you’ll have a stable connection unless you purchase an additional service with a phone number. It struck me as odd that a communications company doesn’t actually guarantee its own service. They refused to refund me, so I deposited another $5 to try again, hoping this time would be different. I was finally able to explain my issue to Ireland company, but as soon as the support team started offering a solution, the call was dropped again. I then turned to the Zadarma’s text chat, where they asked for call details and suggested changing format of number I called to avoid connection drops. But by this point, I had already spent $5, introduced myself five times, and listened to endless hold music, yet never got any answers because of drops. My patience was wearing thin. Only after wasting $7 did I learn that these disconnections were intentional. Zadarma cuts your call off when your account balance reaches one-third of its original amount. There’s no logic to this, and of course, this information is nowhere to be found on their website—perhaps hidden away like their real call rates. The company seems so indifferent to your call that they protect their money by ending it long before you run out of credit. Support even had the nerve to tell me that I chose an expensive destination to call. At $0.25 per minute, my last call was cut off when I still had $3 left. They pocketed $7 of mine, wasted hours of my life with calls that dropped at the worst moments, and couldn’t clearly communicate their terms on the website. Naturally, I switched to another company right away. Skype turned out to be cheaper, more reliable, and far superior in terms of call quality—without noise, interruptions, strange software setups, or protocol choices. While Zadarma didn’t technically steal my money, they certainly didn’t provide the service I needed. Every call was cut off due to their ridiculous rules, so I couldn’t resolve any of my issues. In an already difficult situation, Zadarma only made things worse by wasting my time and forcing me for starting from scratch every call I made with them: listening to music and repeatedly explaining my situation to new operators, since every disconnection reset the conversation. Their attitude towards me as a user was downright awful. I was asked to pay extra for a connection guarantee (which couldn’t change anything in my situation), and they conveniently remembered their policies only after extracting enough money from me. Be cautious—if you use this company for more than a few hours, there may be a million more “honest” ways they’ll find to take your money and disconnected your calls.

terrible service and poor customer service.not happy with provided responded to the submitted questions related to the service they provide.

I'm from Ukraine, thay said me that cannot sell me proxy number in Europe =) By them logic I need live in country in what I want buy proxy number. Thats crazy anyway. *Support recommendation: We recommend searching for a different provider. - Okay, fine Do you know why do I need number in EU? If you company support scam offices I glad for you, enjoy!

Very complicated! I tried to register a number, but it didn't register it. Then I did it again. The prices are inconsistent - sometimes in euros (more expensive than dollars) and you cannot know that there are different pricelists for different courrency. Then when trying to record, the application on the phone had a problem. At the end - Don't waste your time with those kind of people. It's expensive, problematic and I'm leaving with a bad experience. As a manager, I will look for other alternatives. Please AVOID!!

Wost support EVER SEEN. They cant even explain how to setup and account. We are a company with 3 subcompanies and 4 directors. I am the IT person for all companies. Everytime I order for a different company my profile changes. So you cant order as an IT admin on behalf of another director in the same company. NO wonder so many people get banned for none compliance. As their page has TONS of compliance issues. The online support doesnt understand the questions and the calling support wont help as i have been informed.

I paid $24 USD upfront to provision a Mexican phone number. They kept saying it was in process. After a week, I asked for a refund which they agreed to provide. Refund never came. First they said they had sent it - contact my bank. When I showed a screenshot that showed the credit was in my Zadarma account, they changed their story and said I needed to confirm I wanted a refund even after asking for it. Bottom line - old school tactics of easily taking your money and giving nothing in return.

He comprado un número virtual brasileño en Zadarma porque informan que se puede recibir mensajes SMS, si se paga 3 meses adelantado más el coste de la conexión. Pues bien, el servicio es un fraude, pues no recibe ni un solo SMS de ningún lugar. Cuando se reclama, ellos te responde con respuestas evasivas y genéricas. El hecho cierto es que Zadarma es un servicio fraudulento. En cuanto me di cuenta a los dos días he pedido la devolución de mi dinero que me cobraron por un servicio inexsitente, y desde entonces no me han vuelto a contestar.