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Zadarma (zadarma.com) has 529 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Эрмек Э.
To register with zadarma you need to buy another number in another service and then register this number with zadarma. Since zadarma cannot confirm numbers from my country
Response from ZadarmaMay 19, 2025
Zadarma does not provide any services in certain countries, as clearly stated in our Terms of Use. If your country is not supported, we recommend using another provider.
Christian W.
Worst Support I ever experienced in my life. Since 6 weeks I try to import my existing UK number and every week they come with a new problem why it is not working. It is really a nightmare to work with the support.
Response from ZadarmaMay 16, 2025
Our support team is working diligently to assist you, but number porting can sometimes face delays due to factors involving the original provider and other technical aspects. For further assistance, please contact us at [email protected] or through our ticket system. We're here to help.
Davila
Terrible. Temps perdu. Aide inexistante, liens inutiles. J ai envoye copie de mon passeport 2 fois, refusée. Une personne s est connectee sur mon compte 1h apres que j ai regle par PayPal. Je suis en Espagne en ce moment, le contact etait a Lille! Fuyez ce site. Je pense que certains remboursements ne sont pas effectues, et a la fin, ils ou il finissent par garder de l argent.
Response from ZadarmaMay 16, 2025
Nous sommes désolés pour votre expérience. La sécurité des comptes est une priorité, et la vérification peut parfois être stricte pour prévenir les fraudes. N’hésitez pas à contacter notre support via le chat en ligne ou Ticket pour un traitement de votre remboursement.
Marie-Andrée, Visiteuse du D.
Bonjour, Si je me permets d'écrire un commentaire négatif, la raison étant que moins de deux heures après mon inscription, deux personnes malhonnêtes ont tenté d'accéder à mon compte, l'une d'Allennes-les-Marais en FRANCE et l'autre de Vienne en AUTRICHE. Si la plateforme m'a prévenu de ces intrusions, en me conseillant de changer de mot de passe, je n'ai pas souhaité prendre davantage de risques, en privilégiant la suppression définitive de ce compte. A tous ceux qui liront ce commentaire, je vous recommande fortement de fuir ce site, si vous voulez éviter un potentiel piratage et ses conséquences néfastes ... Sinon, bonne journée à tous!
Response from ZadarmaMay 6, 2025
Merci pour votre message. La sécurité de vos données est notre priorité absolue. Notre système est conçu pour détecter immédiatement et automatiquement toute activité suspecte et vous recommande, dans ce cas, de modifier votre mot de passe afin de garantir la protection de votre compte. Si vous avez la moindre question ou si un doute persiste, notre équipe support se tient à votre entière disposition : [email protected] ou via votre espace personnel https://my.zadarma.com/tickets/
Eyal A.
Bad customer service, not taking responsibility on issues. i have 2 numbers for more then 2 years, and now . im not getting messages for few days they are blaming the whole world but themselves. the representative is probably AI or not trying even a bit named Veronika.
Response from ZadarmaMay 6, 2025
We're sorry to hear about your experience. In order to investigate and help resolve the issue with your numbers, could you please provide more details about the problem? Please contact us directly via our support system at https://my.zadarma.com/tickets/ or by email at [email protected] — we’re here to help.
Andres P.
Ahora resulta que también compre herramientas que no necesito con el único fin de gastarme el saldo de la cuenta, esto roza lo absurdo. Señores Zadarma ya me canse de escribir a soporte y lo único que recibo es la misma negligencia, operadores que toman 3 dias en responder y su respuesta es "Por favor explique el problema y envié el reporte de llamadas", cuando tiene esa explicación sin exagerar unas 15 veces en el mismo ticket, con todos los reportes de llamadas. Ósea no leen el ticket, luego respondo con la informacion y la respuesta es "Pruebe ahora si ya funciona", respondo que no y loque recibo "Por favor explique el problema y envié el reporte de llamadas", De verdad ?. y Acaso ustedes no son los dueños de la empresa como para ver la trazabilidad? Si en verdad desea ayudar aquí están los ticket #804778 #809608, porque como explique su correo de soporte es negligente y solo sabe responder esto "Por favor explique el problema y envié el reporte de llamadas".
Response from ZadarmaMay 6, 2025
Estimado cliente, En primer lugar, le pedimos disculpas por su mala experiencia con nuestro soporte técnico. Su caso ha sido revisado personalmente y le hemos dado una respuesta detallada sobre la situación actual en uno de sus tickets. Esperamos que el problema sea solventado a la mayor brevedad posible.
You dont need to K.
They fish for US passports data, stay away!
Response from ZadarmaApr 22, 2025
Thank you for your feedback. We understand your concern, but we’d like to clarify that Zadarma strictly follows international data protection laws, including GDPR. Document verification is a legal requirement for telecom services in many countries, and is handled securely. If you have specific concerns about your experience, please contact us at [email protected] or via our ticket system so we can assist you directly.
Zzzz H.
Don’t even bother trying to get a plan with Zadarma. They will not port your numbers over. Even though they say they have sms you need to register a campaign and get written permission from people in order to send an sms. You can recieve sms but are not able to respond in US. Very bizarre system. They tout all these amazing features but it’s all smoke and mirrors!
Response from ZadarmaApr 15, 2025
Thank you for your feedback. Zadarma does support number porting, including to the US, but the process depends on the completeness and accuracy of submitted documentation. Regarding SMS, current US regulations (10DLC) require registration for business messaging to ensure compliance and reduce spam—this is an industry-wide requirement, not unique to Zadarma. While SMS replies are limited in the US due to local rules, incoming messages are fully supported. If you'd like us to look into your specific case, please contact us at [email protected] or open a ticket at https://my.zadarma.com/tickets/. We'd be happy to help clarify or resolve any issue.
