ZadarmaReviews of zadarma.com

Zadarma remet en doute les papiers du gouvernement français délivré ! Une assignation aux tribunal sera effectué !

Ein Stern ist noch zu viel. Kein Impressum. Keine simple Löschfunktion des Kontos.

I've been trying to activate a number for over a week. Zadarma keeps asking for more documents, even though I’ve already provided my passport and everything they initially requested. They’ve also received my payment – yet I still have no active number. Each time I contact support, I’m told to submit “one more” document, without any clear explanation. It feels like data harvesting more than a real verification process. This is by far the worst customer service I’ve ever dealt with – unresponsive, unhelpful, and extremely frustrating. Avoid this company at all costs.

I bought a virtual number and topped up my account specifically to receive SMS. Only after paying did I discover that SMS is locked unless you prepay 3 months in a single payment — a condition buried in external pages and not clearly shown during checkout or setup. Support offered a partial refund, but the damage is done. The interface feels intentionally confusing, and key limitations are hidden until after you’ve paid. Won’t use again.

I have uploaded my ID document already a week ago and i'm just not getting any service from this company only charges

When you order number its not write that you have to upload any document... But whatever, after buying number phone, it asking me to upload.... OK...a waiting 24H. Then, it shows me that my documents are accepter, but can't use number to receive SMS...? Very dissapoiting service. For your next customer : before charging them, write them before that they i have to upload documents BEFORE buying number and share them that they cannot receive sms BEFORE buying number.

There is an offer on the website for £7 and after buying it it becomes more expensive, I don't have any photos but I will take them soon and post them.

We’ve been quite a penny monthly for over a year now, and the experience has gone from bad to worse. The core issue? Their PBX system glitches form time to time and initiates multiple calls (3 to 4) instead of a single outbound call (considering there is a single Dial-out via their own VoIP Client. This isn't just a minor glitch; it's a business-critical failure that risks landing us on spam lists and damaging our phone number reputation. Furthermore, attempts by their engineering team to fix this issue, leads to our Outgoing calls to using Dubious Caller IDs from all across Europe. What’s even more frustrating is the utter lack of meaningful support. Every time we report the issue, we’re met with copy-paste responses like: “It only happens to this number; try another one.” “This is not an issue.” “Please copy/paste call logs into this chat.” These responses are not support; they're stonewalling. It's a textbook example of victim-blaming, pushing responsibility back on the customer instead of acknowledging and fixing a clear technical failure on their end. We even had to solve part of the issue ourselves using our own time and resources, without any effective help from Zadarma. And now, with the problem worsening, we’re staring down the possibility of being blacklisted for spam because their system malfunctions (this is days after we've managed to restore reputation for our phone numbers). We expected a professional-grade VoIP solution. What we got is a buggy service and a support team that doesn’t seem to care. Avoid Zadarma if you rely on consistent service and competent technical support; and especially if you've got 1000+ dial-outs a week. If that bug (that seems to be system-wide now) would affect you, expect customers who end the call (maybe they're in a meeting or can't talk right now) to receive 2-4 additional calls, generating customer rage. Thanks to them we're starting to get complaints form our existing, paying clients.