Yves RocherReviews of yves-rocher.com

Very sad to see how Yves Rocher Customer service has gone from amazing to disastrous. i have used Yves Rocher products for 40+ years. They are now shipping glass jars in unpadded envelopes “to save the planet “ However the products arrive broken - I am still waiting patiently for the replacement of the replacement as both were broken. No one answers phone - on hold 15 -20 minutes. Getting email response is very frustrating.Sadly looking for new skin care and makeup company.

I prodotti sono anche buoni ma mandano di continuo mail, sms e ultimamente hanno anche telefonato per promuovere i loro prodotti! Sono stata costretta a gestire la mail nello spam e ad acquistare altrove.

Sehr schlechter Kundendienst...mein Paket konnte ich nicht vom Hermes abholen, da ich im Krankenhaus lag und es zurück ging! Yves Rocher hat die Annahme verweigert und nun weis ich nicht, wo es ist! Aber das Geld wollen die von mir haben, obwohl ich nichts annehmen konnte. Keine Reaktion vom Kundenservice !!! Einfach dreist! Ich werde den Rechtsanwalt einschalten!

Jag beställde krämsätt från Yves Rocher via Klarna för min väninna. Hon betalade till Yves Rocher via deras bankgiro istället Klarna. I Klarna står fakturan fortfarande. Yves Rocher fick 2 betalningar från oss och från Klarna. I mer än 1 månad de vill inte lösa mitt problem även om jag ringer eller mejlar varannan dagar. De ska antingen skicka pengarna tillbaka till samma konton varifrån betalade min väninnan för att hon betala till Klarna eller makulera fakturan i Klarna. De gör inte båda. Jag ringer och ber varje gång att jag får palliativ cancervård på sjukhuset och jätte farligt att stressa så mycket men de bryr inte sig om mitt problem och dröjer lösningen..... Varna era nerv och tid, snälla och beställ från en annan butik

My order apparently was not delivered as the box was tampered with and UPS returned it. Now I cannot get an answer to many emails as to what is going on! I had one email tell me my product will ship again in 10 days, another that they will reimburse me in 4-6 weeks. Nobody will get back to me even though I replied to these emails. Terrible customer service.

Oggi mi sono recata nel negozio di Aprilia 2 , dove sono cliente abituale. La commessa, che a quell’ora era da sola ( le 17:30 circa),era alle prese con un uomo molto indeciso. Dopo circa 20 minuti di attesa, ho posato la merce e me ne sono andata. Se volete lavorare mettete la gente a servire…

I ordered over $140 USD of products, which took 17 days to receive. And when I did, I received a very beat up box, that had obviously been compromised, and only resealed with a single strip of packing tape. This left the ends of the box open, likely allowed a few of the products I ordered to slip out. I only received half of what I ordered. As to the complaints here where there is "no" customer service, I will have to add the same complaint. It took 2 weeks to even receive a form letter email response to my initial email to customer service. After I responded with photos of what I actually received, it took several more days before I got any kind of response, indicating that they would gladly replace the items that were missing. Yet again, a couple of weeks passed, and I received absolutely nothing. So I emailed them to let them know. And I got a scathing response from someone named "Jennifer," who told me that FedEx confirmed they had delivered the box. And that I was supposed to contact them and figure out what happened. They're not going to respond, because it's the company responsibility to properly package anything-- and apparently, I did not spend enough. This is the response I got after calling their customer service by phone after Jennifer's email, letting me know that the company was going to wash their hands of me. I was supposed to get back to her with whatever response. The only indication that it was dumped here by FedEx was the tracking number (which I did use to file a complaint about the condition of the box I received, and the fact that items were missing). FedEx has never responded to that complaints on the file on their website electronically. This has been since October of 2023. The box I received not only was not very well sealed, but it was a plain, obviously used cardboard box--way too large for the number of products inside. And the fact that it wasn't sealed with anything more than a single strip of packing tape, which allowed products to fall out, tells me that the company doesn't care about the way its very expensive products are shipped. I will never order from this company again. It's a shame, because I've visited France, and have purchased Yves Rocher products, which are superior in quality. I believe the US branch of this company is a profoundly disorganized entity, who hires incompetent people to handle customer service complaints. I'm sure they're not paid very well, so I can understand the apathy. Nevertheless, I am at a loss of close to $100 for what I didn't receive. I'm going to have to work with my credit card company on a dispute for that.

Habe am 7.12. Bestellung telefonisch aufgegeben. Heute, am 19.12., nach der 4.(!) telefonischen Rückfrage noch immer keine Versandbestätigung erhalten. Bei jedem der 4 Klärungsversuche bekam ich jeweils eine andere Antwort. Die letzte Version ist nun, dass die Mitarbeiterin bei der telefonischen Bestellung eine "veraltete"(?!) Artikelnummer eingegeben hat.... Der Artikel wäre als Weihnachtsgeschenk gedacht gewesen.... Sendebestätigung habe ich nach wie vor nicht erhalten. Haarsträubend. Meine Telefonate wurden aufgezeichnet > ich hoffe, dass man daraus lernt und entsprechende Konsequenzen zieht! Sonja H.