Yves RocherReviews of yves-rocher.com

Zero stars! In 2004, l placed an order in Kingston ON, & the products arrived spilled all over the box. I went through the effort of taking photos, resizing them, and contacting customer service, only to be completely ignored. No apology, no resolution-nothing. This experience left me feeling hurt & disrespected by a brand I had once trusted & bought from for so many years. Even now, I don’t order because of how horr my issue was handled. Yves Rocher needs to understand that ignoring customers has lasting consequences, costing them hundreds of dollars each year just from one customer they chose to mistreat! I will mever buy from them, until they apologise for what they’ve done & I will contunue sharing my terrible feedback dealing with such company. I’d rather eat DIRT on the road, than buy from them again, until my 2004 problem is resolved! DO NOT RECOMMEND!!! Rude & selfish, stay away 100%!

I have been with the Yves Rocher for many years However, problems started to appear. I sent a check to Yves Rocher to pay for my one before last order. However, they kept sending me letters I did not pay for the order. So, I gave up and paid them online. A week after, they cashed the check. Now I requested my money back. However, they say we do not have your check. My last order I placed was made in the amount that allows to avoid shipping charges. However, they did not include one item for $8.95 and charged me for shipping charges instead. I called them about missing item, but they said I did not order it. This company is bunch of cheaters. Do not deal with them!

Worst customer service ever. I just hung up as it was impossible to speak with the agent as everything that I said she would talk over what I was saying. Impossible to carry on a conversation. I asked her to let me finish speaking and she continued to speak over everything I sai and interrupt.Always wait on hold a long time. My check payment several times supposedly never got to them.Many many years I have placed orders to them. I like their products but I am stopping buying as I am done with them losing my payments or requesting for them again, when checks have been cleared by them.

I have been their customer for years and never had issues. Always a normal customer service until last two times. Today it was just ridiculous. The guy could not understand which free gifts items for my order, mixing numbers, just couldn’t understand what is free, asked his colleagues to help I assumed, I was on hold 5 times, still couldn’t figure out, understand how to enter the order. When I started to laugh, he just hanged up. How can you hire so stupid people? I mean really? How hard it can be? After 1h I called again and thankfully I got another guy, no issues, he took my order very quickly and was very pleasant.

For many years, I had been a loyal online customer and always had a good experience. Then, for several years, I didn’t place any orders because I was living in Montreal, where they have physical stores. After moving back to Alberta, I decided to place my first order. I received confirmation, and the payment was processed. However, the next day, I got an email saying I should wait for some items that were out of stock and that they would notify me. I waited, but nothing came for a month. I logged into my account, and my order was nowhere to be found. I started calling and was told to send an email to a specific address because the online service is managed in the US. The email didn’t work, so I kept reaching out through all available contacts and called multiple times. They kept promising to look into it. Finally, I received a call—what a relief! They said they would investigate and asked me to send them the emails I had received. I did so, and they refunded my money - THANKS,with just a casual apology and nothing more. I lost a whole month, was stressed out, and was left very disappointed. Such a big company, yet they don’t value their small customers. I have no desire to order from them again.

Today was the worst customer service I ever had I spent a lot of money on Yves Rocher products The woman that called me back was not very nice. She told me I made the mistake so I got to return it. I don’t mind returning it. It was just tone of her voice and the way she said it I bought eyebrow pencil and picked the wrong colour I want brown, I got brown, but it was almost black I have decided to no longer spend my money on Yves Rocher products I deserve good customer service with a kind of money I spent on their product

These are thieves. Extremely despicable behaviour. The prices went ridiculously high but that’s not my main issue. The customer service is a freaking joke. They actually LIE to my face. Several times at that. They refuse our rights that are even written on the website. Simply delete an account. They won’t do that. It’s a shame. They abuse so much and hide behind computers. Real cowards, I’m absolutely disgusted.

I had a bad experience in a Yves Rocher shop in the 12th arrondissement of Paris this afternoon. When I objected that an assistant was spending time completing her paperwork from a previous customer rather than dealing with me, she replied in an irritated tone that I had nothing better to do than to wait (Vous n'êtes pas à 5 minutes près). The client service is most definitely not what it used to be and, despite being a long term client, as I find their products mostly over priced, I don't see myself returning.