Yves RocherReviews of yves-rocher.com

DON'T ever buy from them. They are a SCAM! I fell for the "try and buy" perfume scam. You try it and if you don't like the scent, you simply email the company for a return label and toss it in the mail once received. NOT SO MUCH! I can't get in touch with a human at this company. They have no US phone number, and their email system is automated. With all this being said, I've emailed them over 50 times and still can't get a return label. I rate them a ZERO! Now I will have to fight with my credit card company to get their charges reversed. I REFUSE TO PAY THIS COMPANY A DIME!!!!!

I never got the products I bought even though a charge was made to my bank. I got notice from FedEx that my package was undeliverable. I emailed Yves Roche and was told they would send it again. It has been 6 weeks. Still no product. I’ve emailed several times and heard nothing. I was told they cannot refund which makes no sense.

I've been a customer for well over 25 years. In December I spent hundreds of dollars in one order. I apparently ordered a subscription for one order of cleanser. They don't send you a reminder email ahead of time like other companies do to give you a warning so you can change it if needed. When I got the invoice the shipping was $12.00 for one tiny tube of cleanser. They did nothing and wouldn't allow me to cancel my order. I'll switch to another brand. Terrible customer service!

Got influenced to purchase the L'Evidence parfum. I did not like the scent and have sent 6 emails and no one has responded other than my 1st email to inquire why I wanted to submit my return. Per their website you need to contact support for your return. Hard to return when no one returns your emails. So frustrating. Smells like something my grandmother would refuse to wear.

If I could I would give them 0 stars. I have been Yves Rocher customer for 20 years. Every time place my order I ask representative if I have enough for free shipping. In case I don't I always add something else. The last time I was assured I had enough, but when my package came $9 shipping fee was added. I paid my bill and deducted the shipping fee. Afterwards, I called the company three times asking for this to be fixed with promiss that supervisor will call me back. I never received a call and outstanding invoces keep coming. I'm beyond disappointed with their customer service and will never order from them again. Also, my friend had similar situation with them years ago and stopped using them as well. Be careful! Yves Rocher staff is incompetent and can cause much frustration.

I haven’t received my package almost since 3 months. I got mail and says delivered I contaced with them many times, and they said they will send again even i filled up form many times. They always send automatically mail. same answer. I paid almost $100 i never received my package !!! Yves Rocher USA ORDER #15003

What a joke of a customer service department. My package was delivered to the wrong address. After 1 week of correspondence with customer service, nobody is willing to take responsibility for my lost package. They actually offered to reship it for an ADDITIONAL $19. After filling out a form attesting my package never came, I was just punted off to fedex, who has no ability to get me my money back because they only work with companies direct. Save your money and energy and dont buy from this garbage company. Good skincare brands are a dime-a-dozen.

Initially, I was told by one agent that item is refundable if I drop back to UPS without opening the box, however when I went to return the parcel UPS did not accept it without return label. Then I was told that I would have to pay the shipping fees. My order was just $30, why would I pay $15 shipping fees. And if that is the case, why they have advertised everywhere that you can return it and get refund. Also, one of the agent was so rude that she was not listening to me but arguing and she had the audacity to hung up on me. I would say stay away from Yves Rocher at all possible occasions.