YouthgenomReviews of youthgenom.com

Response from YouthgenomMar 27, 2025

Ciao Gabriella, Ci scusiamo sinceramente per i due addebiti aggiuntivi che hai riscontrato. Dopo aver esaminato il tuo caso, sembra che i servizi aggiuntivi siano stati acquistati durante la registrazione. Ci dispiace molto se questi acquisti sono stati fatti involontariamente. Per chiarire, i servizi aggiuntivi sono completamente opzionali e ogni acquisto richiede una conferma da parte dell'utente. Il nostro obiettivo è sempre quello di garantire la massima trasparenza e rendere le opzioni chiare, e ci scusiamo se ciò non è stato sufficientemente evidente in questa occasione. Abbiamo già preso contatto con te via email per confermare che la situazione sia stata risolta. Ci scusiamo per la frustrazione che questa esperienza ti ha causato; questo non è l'esperienza che vogliamo offrire ai nostri clienti. Vogliamo assicurarci che tu abbia gli strumenti giusti per il tuo percorso verso il benessere e siamo qui per supportarti ogni passo del cammino.

Response from YouthgenomMar 27, 2025

Hello Ada, Congratulations on losing 5kg in just 10 days—that’s amazing! 🎉 We’re so thrilled to hear about your success, and it’s inspiring to see how well you’re doing on your health journey. If you need any support or have more questions along the way, don’t hesitate to reach out to us at [email protected]. We’re here to help you keep up the great work! Keep going strong—you’re doing fantastic! 💪

Response from YouthgenomMar 24, 2025

Hello Maxim, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that the meals feel exciting, plentiful, and easy to prepare. That little “twist” to keep things interesting is exactly what we aim for—healthy doesn’t have to mean boring! We’re especially glad you’re enjoying the ingredient adjustment feature—it’s great to hear it feels like a touch of genius! And yes, highlighting benefits like satiety, skin health, and more is our way of helping you stay connected to the why behind your meals. If you ever have questions or need support, we’re here for you at [email protected]. Keep enjoying the journey! 💪

Response from YouthgenomMar 20, 2025

Bonjour Magalie, Merci beaucoup pour votre retour ! 😊 Nous sommes ravis d’entendre que les menus colorés et appétissants vous ont inspirée à cuisiner de nouveaux aliments. C’est génial de pouvoir essayer des recettes différentes et découvrir de nouvelles saveurs. Si vous avez des questions ou avez besoin d’assistance, n’hésitez pas à nous contacter à [email protected]. Bonne continuation dans votre parcours santé ! 💪

Response from YouthgenomMar 19, 2025

Привіт Ксу, Дякуємо за відгук! На жаль, ми не можемо дозволити завантажити рецепти або щоденні меню через захист авторських прав, оскільки всі рецепти розроблені нашими сертифікованими дієтологами. Крім того, програма розроблена для використання відповідно до календаря для кожного поточного дня, тому попередні меню втрачають актуальність після закінчення дня. Ми рекомендуємо дотримуватися програми, як це зазначено на поточний день, і не забувайте оновлювати результати щодня, щоб відстежувати свій прогрес! Якщо у вас є інші запитання або вам потрібна допомога, не соромтеся зв’язатися з нами за адресою [email protected]. Ми раді допомогти!

Response from YouthgenomMar 19, 2025

Hello Laura, We’re truly sorry to hear about your frustration, and we completely understand how disappointing this situation must be. This is certainly not the experience we want for our customers, and we regret any confusion caused by the additional services and subscription options. To clarify, all additional services are entirely optional and can be either accepted or declined during the sign-up process. These services are designed to offer extra support to those who need it, but we understand that this may have caused stress for you, especially since you requested a simple menu. Regarding our refund policy, we do strive to be transparent, and we regret that you felt misled. Our goal is to provide the best tools available to help our customers achieve their health goals, as we’ve done for many others worldwide who’ve shared their positive experiences. We’ve requested your contact information here on Trustpilot to assist you further, or you can reach out to us at [email protected], mentioning Robert from our Customer Success Team. We hope to make this situation right for you as soon as possible. Thank you for your feedback, and we look forward to resolving this matter for you.

Response from YouthgenomMar 19, 2025

Hello S., We’re truly sorry to hear about your frustration and we apologize if our service didn’t meet your expectations. To clarify, our platform is web-based for convenience, ensuring compatibility across all devices without requiring downloads. We regret that the additional services caused confusion. These features are optional and designed to help customers who are looking for extra support. We’re sorry if this wasn’t clear during your sign-up process. We’ve requested your contact information here on Trustpilot to assist you further. Alternatively, please feel free to reach out to us at [email protected], mentioning Robert from our Customer Success Team, and we’ll prioritize your request. We appreciate your feedback and hope to resolve this for you.

Response from YouthgenomMar 11, 2025

Thank you for sharing your feedback, Kasaundra. We sincerely apologize for any inconvenience you’ve experienced—this is certainly not the experience we want our customers to have. Regarding cancellation, your subscription can always be canceled in your account settings or by reaching out to our support team. However, we haven’t been able to identify your profile yet, so we kindly ask you to reply to our contact request here on Trustpilot or reach out to us at [email protected], mentioning Robert. We’d love to ensure your concerns are fully addressed and help resolve this situation for you. 💙 Our program has helped many people worldwide in reaching their health goals, and we truly believe it can provide valuable support. We also appreciate your feedback regarding measurement units and will share it with our team to improve the user experience.