YouthgenomReviews of youthgenom.com

Response from YouthgenomFeb 13, 2025

Hallo Tatjana, Es tut uns leid, von Ihrer Frustration zu hören. Unser Ziel ist es, einen transparenten und unterstützenden Service bereitzustellen, der den Benutzern hilft, ihre Gesundheitsziele zu erreichen. Wir tun unser Bestes, um unsere Plattform zugänglich zu machen, und freuen uns über Ihr Feedback zu den Sprachoptionen. Wir möchten Ihnen bei Ihren Anliegen helfen, konnten Ihr Profil jedoch leider nicht identifizieren. Wir haben Ihre Kontaktinformationen über Trustpilot angefordert, und Sie können uns auch direkt unter [email protected] erreichen und Robert vom Customer Success Team erwähnen, damit wir Ihren Fall prüfen und bei der Lösung dieser Angelegenheit helfen können. Wir freuen uns darauf, Ihnen behilflich zu sein.

Response from YouthgenomFeb 6, 2025

Hello, Shirley! We’re sorry to hear about your experience. Unfortunately, we are unable to locate your profile at this time, so we cannot confirm the specific details of your situation. We’ve requested your contact information via Trustpilot to look into this further and assist you. Alternatively, you can reach out to us at [email protected], mentioning Robert from our Customer Success Team, and we will prioritize your request. We want to assure you that we value and honor our money-back guarantee policies in accordance with our terms. Health journeys require commitment and clear goals, and we always strive to provide the best tools and support to help our customers succeed. We hope to have the chance to make this right for you!

Response from YouthgenomFeb 5, 2025

Hello, Cesia! Thank you for sharing your experience! 😊 We’re happy to hear that you find the program beneficial and that you’re enjoying the interesting and delicious recipes. Weight loss can sometimes be a gradual process, but what matters most is that it’s healthy and sustainable—and you’re on the right track! 💪✨ If you ever need any support, feel free to reach out at [email protected]—we’re always happy to help! Wishing you continued success on your journey! 🚀😊

Response from YouthgenomFeb 3, 2025

Hello, Alla! We’re very sorry to hear about your frustration and the difficulties you experienced. We understand that this situation has been upsetting, and we regret that your previous conversation with our support team did not provide the resolution you were hoping for. To clarify, all additional services in our program are completely optional, and their pricing is always displayed before confirming a purchase. However, we understand that the Personal Consultant feature may have been purchased unintentionally, and we sincerely apologize for any confusion this may have caused. Our team has already reached out to you via email with a resolution. Please check your inbox, and let us know if there’s anything else we can assist you with.

Response from YouthgenomJan 23, 2025

Hello Oksana, Thank you for leaving your review and sharing some of your personal experience! We are very happy to know that you are enjoying our recipes and the plan itself. :) Remember, in case you need help or support you can always contact us directly to [email protected] and we will be more than happy to help you. :)

Response from YouthgenomJan 22, 2025

Ciao Gabriella, Grazie per aver lasciato la tua recensione e aver condiviso un po' della tua esperienza personale! Siamo entusiasti di sapere che ti piace il piano alimentare e che stai riscontrando risultati positivi in ​​termini di energia e benessere. Apprezziamo il tuo contributo in merito ai link e-mail e comprendiamo come un'app dedicata potrebbe rendere più comodo l'accesso al tuo piano alimentare. Il tuo suggerimento è prezioso e cerchiamo sempre di migliorare l'esperienza per i nostri utenti. Ricorda, nel caso in cui avessi bisogno di aiuto o supporto puoi sempre contattarci direttamente all'indirizzo [email protected] e saremo più che felici di aiutarti. :)

Response from YouthgenomJan 20, 2025

Hello there! Thank you for bringing this to our attention. We apologize for any confusion regarding our cancellation policy. We understand how important it is to have clarity from the start and we apologize for the inconvenience caused. We have requested your contact information, as we sadly cannot identify your account right away. We look forward to receiving your information so that we can reach out via email and find a solution for this situation. You can also reach out to our team at [email protected]. Mention Robert from our Customer Success Team in your email, and we will prioritize your request. For clarity, Subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to support. It appears that the subscription option was selected, and we sincerely apologize if this choice was made unintentionally. We are committed to providing clear and transparent information about our services to ensure our users can make informed decisions that best support their health goals. We value your satisfaction and are committed to providing the help you need.

Response from YouthgenomJan 16, 2025

Hello Tetiana, Thank you for leaving your review and sharing some of your personal experience and feedback! We're delighted to hear that you appreciated the list of products, replacement options, and the variety in the diet. We understand how important it is to have content available in your preferred language, and we are actively working on expanding our language options to better serve our users worldwide. Regarding weight-loss, it can vary greatly depending on individual factors, and while slower progress can feel frustrating, it often results in more sustainable, long-term results. Lastly, please remember that you can customize your plan by excluding or adding specific foods, ensuring that the recipes are tailored to your preferences and needs. We've also reached out to you via email to address these points in more detail and discuss how we can adjust the program to better suit your needs. Your feedback is incredibly valuable, and we want to ensure your experience is as seamless and personalized as possible. :)