Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesOct 15, 2024

Hola Liz, lamentamos mucho tu experiencia y entendemos tu frustración. Tus inquietudes sobre la autenticidad son importantes para nosotros y las tomamos muy en serio. Te recomendamos que informes cualquier actividad sospechosa para que podamos investigar más a fondo a [email protected]. Gracias por informarnos sobre esto y agradecemos tus comentarios.

Response from Your Travel MatesOct 6, 2024

Dear Antoaneta, Thank you for the comment. Your concerns regarding the credit system and interactions are taken very seriously. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, Once you run out of membership credits, you will have to top up to continue using the services. Kindly be informed that running out of credits so quicky depends on the service (online chat, video chat, Audio/photo/video attachments and etc.) you are using. Unfortunately, we're unable to locate your account with your given data here, Having said so, we would appreciate it if you can contact us directly with your profile ID through the email so we can closely check your Credit Expenditure. In the meantime, To maximize savings, consider selecting larger packages, as they offer a reduced rate per credit compared to smaller ones. Additionally, we recommend prioritizing online chat for optimal value. Furthermore, If there is any interaction/s or profile/s or acativity/ies that you feel suspicious about, Please report it immediately to us along with relevant proof at [email protected]. We strive to provide a positive member experience, and it is clear we did not meet your expectations.

Response from Your Travel MatesOct 1, 2024

Ola Alberto, Gracias por compartir tu experiencia con nosotros. Parece que entraste en esta experiencia con el corazón abierto y con intenciones genuinas, lo cual es verdaderamente encomiable. Desafortunadamente, las cosas dieron un giro hacia costos excesivos y expectativas que no se alineaban con tus expectativas iniciales. Es esencial priorizar tu propio bienestar y seguridad financiera por encima de todo. Sin embargo, es esencial recordar que, si bien alentamos a los miembros a priorizar su seguridad y privacidad, entendemos que algunos, incluido tú, pueden preferir comunicarse a través de otras plataformas, por lo que brindamos a nuestros miembros la posibilidad de ejercer plena libertad para decidir por sí mismos y hacer posible el intercambio de detalles personales a través de un chat de video o la entrega de regalos. Por otro lado, a pesar de nuestros mejores esfuerzos, no existe una comunidad perfecta. Es precisamente por eso que nos gustaría agradecer a los demás miembros (como tú) por informarnos sobre actividades inusuales, por raras que sean. Esto es para que podamos trabajar juntos para mantener y mejorar constantemente la experiencia premium que nuestros miembros esperan y merecen. Dicho informe se procesará de acuerdo con nuestra Política antiestafas, por lo que para continuar, envíenos los siguientes detalles: • El ID de miembro del usuario que está denunciando • El número de sección de la política antiestafas que este miembro incumplió • Fecha en la que ocurrió la infracción • Si la infracción ocurrió en el sitio: especifique qué servicio estaba utilizando • Si la infracción ocurrió fuera del sitio: proporcione material de apoyo donde se pueda encontrar la información (por ejemplo, enlace de redes sociales, fotos, etc.) Si se demuestra que el miembro acusado ha cometido infracciones contra la política antiestafas, seguramente se le reembolsarán todos los créditos incurridos en la comunicación con él, siempre que tenga una cuenta confirmada (con insignia azul). Esperamos su informe a [email protected] ya que, lamentablemente, no pudimos encontrar ningún informe existente suyo a través del nombre que ha utilizado en su reseña. Gracias.

Response from Your Travel MatesSep 27, 2024

Dear Justin, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesSep 24, 2024

Dear AI A, Thank you for leaving us feedback. I am truly sorry to hear about your disappointing experience. It is understandable to feel frustrated and let down when expectations are not met. We regret to hear about your decision to leave. Profile deletion can be initiated through your profile settings by navigating to "Manage account" and selecting "Delete." Typically, confirmation of deletion takes no longer than 24 hours. However, to ensure all your concerns are addressed promptly, we strive to offer timely assistance via email. We would also like to clarify that the use of certain services costs a fixed number of credits that you purchase separately from the membership. On the face of it, when you run out of credits, you need to top up to continue using the services. Running out of credits so quickly depends on the service (online chat, video chat, audio/photo/video attachments and etc.) you use. Additionally, our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with our anti-fraud policy. If you come across profiles that don't seem genuine or if you have any doubts about the authenticity of a member, please contact our team with the relevant information at [email protected] to deal with it immediately. But if you don't want to worry about members' legitimacy, limit your communication to Verified accounts. those with the blue label certified button on their name.

Response from Your Travel MatesSep 16, 2024

Dear Member, Dear Edzo, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesSep 8, 2024

Hi Mona, Thank you for sharing your concerns and thoughts with us. I'm sorry to hear about your frustrating experience with the platform. It sounds like there have been misunderstandings and issues with charges and fake accounts. Your feedback about the messaging system and automatic credit renewal is valuable, and we apologize for any confusion caused. At this point in time, we can only conclude that such billing issue occurred due to enabled automatic renewal. We unfortunately have limited access to your details in this platform due to security policies and the ID22541808 does not correspond to any of our user IDs, thus we're currently unable to locate further details about your account to address your concerns promptly. Moreover, Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesSep 8, 2024

Dear Fatou, Thank you for sharing your experience. I’m sorry to hear that you’ve had such a frustrating experience with our platform. It’s important to us that our members have genuine and meaningful interactions, and we take concerns about suspicious profiles and fraudulent activities very seriously. We employ various measures to detect and remove such accounts, and we're continually improving our systems to enhance member's safety. If you encounter any suspicious activity, please report it to us at [email protected] immediately so we can investigate further as we've determined your account linked with [email protected] was deleted as per your request. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members. Moreover, We're sorry about the confusion. We don't implement monthly plans with unlimited access to services. The current concept involves making purchases to get credits to use the services. To save up, You may consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper.