Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesNov 24, 2024

Traducido en la aplicación: Hola Isabel, gracias por tu comentario. Lamentamos que tu experiencia te haya llevado a creer que nuestra plataforma está llena de perfiles engañosos. Nos tomamos estas preocupaciones muy en serio, ya que nuestra prioridad es crear un entorno genuino y seguro. Si te has encontrado con cuentas que te parezcan sospechosas, infórmanos a [email protected].

Response from Your Travel MatesNov 24, 2024

Traduzido no aplicativo: Olá Jucilene, Lamentamos muito saber sobre sua experiência decepcionante na plataforma. Nós nos esforçamos para criar um ambiente respeitoso e de apoio para todos os membros, e estamos preocupados em saber que você encontrou tal comportamento desrespeitoso. Entendemos o quão doloroso pode ser quando as ações de alguém não se alinham com o tipo de conexão que você está procurando. É importante para nós que os membros se sintam valorizados e tratados com respeito. Enquanto trabalhamos duro para garantir que a plataforma permaneça segura e acolhedora, também recomendamos que você denuncie qualquer comportamento inapropriado à nossa equipe de suporte em [email protected] para que possamos investigar e tomar medidas quando necessário. Em termos de interações, sempre incentivamos os membros a se comunicarem abertamente, mas também reconhecemos que conexões genuínas levam tempo e exigem respeito mútuo. Esperamos que suas experiências futuras sejam mais positivas, e realmente apreciamos que você compartilhe esse feedback, pois isso nos ajuda a melhorar a experiência para todos. Se você decidir dar outra chance à plataforma, estamos aqui para apoiá-lo em cada etapa do caminho. Sinta-se à vontade para entrar em contato conosco se precisar de mais assistência.

Response from Your Travel MatesNov 22, 2024

Traducido en la aplicación: Hola Mary, Gracias por compartir tu experiencia con nosotros. ¡Lamentamos la confusión! Parece que puede haber una discrepancia en tus coincidencias. Si buscas conectarte con mujeres específicamente, puedes ajustar tus preferencias en la configuración de la aplicación para garantizar mejores coincidencias. Por el momento, no implementamos ninguna membresía mensual con acceso ilimitado a los servicios. El concepto de suscripción actual implica realizar compras para obtener créditos para usar los servicios. Creemos que tu problema tiene que ver con el hecho de que te quedaste sin créditos. Una vez que se acaben, debes recargar tu perfil para continuar con la comunicación. Si te sientes cómodo, te recomiendo que te comuniques con el servicio de atención al cliente [email protected] para que podamos revisar tu historial crediticio y tal vez asesorarte sobre cómo administrar tus créditos y ayudarte con la desactivación del perfil.

Response from Your Travel MatesNov 20, 2024

Dear Marian, Thank you for your feedback. We're sorry to hear about your experience. We take matters of security and user safety extremely seriously, and we are committed to maintaining a platform that is safe and secure for all our members. Our team actively monitors for any suspicious activity, and we have robust measures in place to prevent scams, including strict verification processes and reporting mechanisms. We also provide resources to help users stay informed about online safety and how to spot scams. We encourage all mmebers to read and familiarize themselves with our Terms of Service and Privacy Policy, which outline the standards we uphold to protect your data and online experience. Should you encounter any issues, we urge you to report them directly to our support team so we can investigate and take appropriate action. This Reference you have given belongs to a verified member and we highlly recommend that you submit relevant proof against the accused along with your profile details at [email protected]. Our goal is to create a positive, safe, and secure environment for meaningful connections. If you have any concerns or need further assistance, please feel free to reach out to our support team directly. Thank you for bringing this to our attention, and we hope you give us the opportunity to address and resolve any issues you've experienced.

Response from Your Travel MatesNov 20, 2024

Traducido en la aplicación: Estimada Patricia, gracias por compartir sus pensamientos e inquietudes. Entendemos sus reservas y valoramos sus comentarios. Nos esforzamos por brindar una experiencia segura, transparente y agradable para todos. Reconocemos que se ofrecen membresías gratuitas y, si bien esto puede crear oportunidades para que estafadores o miembros no serios exploten la plataforma, tenemos sistemas implementados para minimizar estos riesgos. Nuestro proceso de verificación está diseñado para garantizar que los miembros sean auténticos, pero como ocurre con cualquier plataforma en línea, no podemos garantizar por completo las intenciones de cada individuo. Sin embargo, alentamos a los usuarios a informar comportamientos sospechosos de inmediato para que podamos tomar medidas rápidas. Para abordar sus inquietudes sobre las personas que podrían estar usando la plataforma por negocios u otros motivos no personales, nuestros Términos de servicio describen claramente el uso apropiado, y cualquier comportamiento que infrinja nuestras pautas está sujeto a revisión y posible eliminación. Es importante recordar que las citas en línea, como cualquier plataforma, conllevan riesgos inherentes. Alentamos enfáticamente a todos los usuarios a tener cuidado y tomar medidas para verificar la autenticidad de sus interacciones. Como mencionaste, tomar la plataforma como lo que es (un espacio para conversaciones y conexiones informales) puede ayudar a establecer expectativas realistas. Si alguna vez tienes inquietudes o encuentras una actividad sospechosa, no dudes en comunicarte con nuestro equipo de soporte a [email protected] con el ID de perfil del miembro acusado junto con la prueba correspondiente. Estamos comprometidos a brindar un entorno positivo y seguro para todos, y tu seguridad es nuestra prioridad. Gracias nuevamente por tus comentarios. Esperamos que esto ayude a aclarar nuestro enfoque y confirme nuestro compromiso con tu seguridad y experiencia.

Response from Your Travel MatesNov 19, 2024

Dear Melinda, First Off we're sorry to respond to your review but due to our eagerness to resolve your concern, we had to and Thus we have requested further information from you. Kindly me reminded that your privacy and peace of mind are incredibly important, and we sincerely apologize for any inconvenience caused by the unwanted messages and spam. If you've unsubscribed and deleted your profile, but are still receiving communications, we strongly recommend reaching out directly to the customer support team at [email protected]. So we can investigate the issue and ensure your information is fully removed from the system. Regarding your concerns about fake profiles, it's essential to report any suspicious activity so that it can be addressed and investigated by the platform’s security team. We want to make sure your experience online is a positive one, and we appreciate you bringing this to our attention. Again, we apologize for any frustration this has caused.

Response from Your Travel MatesNov 16, 2024

Hi K D, We're sorry to hear that you've developed some doubts due to the credit system. Using certain services costs a fixed number of credits that you buy separately from membership. If you believe there has been an error or any suspicious activity billing, please contact our customer support at [email protected] directly so we can resolve this issue for you. Moreover, We take your concerns very seriously, as our goal is to create a safe and genuine environment for all members. If you do not want to worry about the legitimacy of members, limit your communication to Verified accounts and if you suspect a profile or activity to be concerning please immediately report it to our customer support with relevant details to investigate it further.

Response from Your Travel MatesNov 11, 2024

Hi Mariona, Thank you for bringing this to our attention, and we are truly sorry to hear about your experience. We take matters related to privacy and unauthorized use of personal images very seriously, and we deeply regret that this has happened to you. Please know that we do not condone any form of misuse or unauthorized use of images, and we are committed to addressing any concerns of this nature as quickly as possible. We understand the seriousness of your situation, and we want to help resolve this. We strongly encourage you to reach out to our customer support team immediately at [email protected] so we can investigate the issue and remove any unauthorized content. If you’ve already attempted to contact us and haven’t received a response, we sincerely apologize for the delay and will prioritize your case. Your privacy is important to us, and we are here to assist you in any way we can. Thank you again for alerting us, and we will work to resolve this matter as quickly as possible.