Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesDec 26, 2024

Hi Aisha, Thank you for sharing your thoughts with us. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesDec 22, 2024

Hi Shokoofeh, We’re sorry to hear about your disappointment, and we understand your frustration with the credit system. We strive to be transparent about our subscription and credit model. Credits are used for various features such as chatting, sending gifts, and accessing certain services, which can consume quickly depending on activity. If you feel your experience hasn’t been fair or that your credits have been used inappropriately and if the information that was clarified with your during the chat case 08854436 was not enough, please contact our support team directly with your account details. We’ll gladly look into your case and assist with any billing or usage concerns. Thank you for sharing your feedback,

Response from Your Travel MatesDec 13, 2024

Hi Vira, We appreciate your feedback and are sorry to hear about your experience. Ensuring the authenticity of profiles is one of our top priorities, and we continuously work on improving our verification processes to prevent the presence of fake accounts. We as much as possible encourage members to as much as possible post presentable photos. As a matter of fact some members attend professional photo sessions, thus it's not strange to see beautiful ones. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam policy and report it to us via the "Report" button on the chatwindow. Or If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected].

Response from Your Travel MatesDec 10, 2024

Hi Lindsay, We’re sorry to hear that you’ve had a negative experience. We take suspicious activity seriously. Our team works continuously to detect and prevent fraudulent behavior to keep the platform safe for all members. If you’ve encountered suspicious profiles or any fraudulent activity, please report it immediately with details at [email protected].

Response from Your Travel MatesDec 4, 2024

Hi Amanda, I'm sorry to hear you're feeling frustrated about this situation. It sounds like you've encountered something that feels deceptive, and it's understandable that you're upset. If you're worried that your profile and photos may have been used without your permission, here are some steps you can take to protect yourself: Review Your Privacy Settings; Report the Account; And/Or Contact us for further verification at [email protected]. It’s important to stay vigilant when sharing personal information online, especially when you encounter situations that don't seem entirely authentic. If you have any more questions or need further advice on handling this, feel free to ask!

Response from Your Travel MatesNov 30, 2024

Hi Vinicius, Thank you for sharing your thoughts with us. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details (Accused member's Profile ID) at [email protected] as we've only recieved membership cancellation without disclosure of reports from your side so far. We would love to investigate and address your suspicions promptly.

Response from Your Travel MatesNov 25, 2024

Hi Heather, Thank you for sharing your thoughts with us. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesNov 24, 2024

Thank you for sharing your feedback. We deeply regret any misunderstanding on the costs. You must have been referring to the membership subscription rate which activates subscription for 30 days along with 150 bonus credits. But since the app is credit-based, one should refill the credits ones it run out. All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed to during registration. To maximize savings, select larger package as they offer reduced rate per credit. You can always contact us at [email protected] for further clarifications. If you do not want to worry about the legitimacy of members, limit your communication to Verified accounts and if you suspect one to be concerning, Don't hesitate to report them to us along with relevant details.