YourparadeReviews of yourparade.com

Horrible Customer Service. Like other reviewers, I was told my package was shipped but nothing arrived after 2 weeks and USPS has no package with tracking number provided. Lots of promotional emails (unsubscribed) but no response to my inquiry. I will not purchase from them again and will be disputing the charge.

I definitely agree with the other review posted on here. Parade has HORRIBLE customer service. When I placed my order, I received a few emails from them and got constant updates (regarding sales and promotions). The day after placing my order, I wanted to cancel my order because I ended up ordering two of the same hoodies. They were very quick to respond to that email saying that my order was already on the way and it wouldn't be possible to cancel. My tracking number did not update for weeks. I assumed that my package was lost or never shipped to begin with. Nearly three weeks later, my package arrived so I emailed them again asking if I could initiate a return now that I have the pieces with me. This alone, took them 10 days to respond to. Now, they're claiming that they don't accept returns but they can give me store credit or refund me. So, I agreed to a refund and it's been a week. Nothing. It's super frustrating for an order to take nearly a month to get to me when it's a domestic package (I actually live in the same state they ship from). There's no reason why they should be taking this long to respond to emails. I have placed orders from overseas and have received my packages quicker than this whole monstrosity with Parade. Luckily, I can still dispute this with my bank but I would never buy anything from them again. Their clothing is poor quality, similar to something you would get at customized hoodie/shirts stands at the mall (I actually think you could get a better quality hoodie or shirt from the stands at the mall). The tags itch and it's likely to pill after a few washes. Please do not spend your hard earned money and find other businesses who care about their customers.

Parade (the millenial underwear company -- side note, how are there no reviews on here for it???) has great marketing and is totally greenwashing it's "sustainability" model. I ordered underwear here and was so excited for it. When I ordered, apparently the website hadn't updated with the latest stock (lame) and so they emailed me to change my order. Fine, okay. Disappointed cause the colors I wanted were gone, but fine. I finally got my order and the underwear fits so weird. The brief is okay, nothing special. But the thongs are SO TIGHT like literally UP YOUR BUTT HOLE tight and same with the cheeky ones. Like I guess that makes your butt cheeks look good but SO uncomfortable. So fine, the fit doesn't work. I have been trying to make a return for TWO WEEKS and they still have NOT gotten back to me. I've emailed and texted and nothing. So weird, compared to when they would email me daily when I was trying to place an order... HMMM. Had high hopes for this millenial company, but now I see right through them. Thoroughly disappointed and I can't even get a refund. Also, weird how there are no negative reviews on their website?????