C F.
Slow shipping/Good CS
I ordered some undies on Feb. 1, 2021. Realized on the 17th i still havent received them and it looked like they hadnt moved since the 10th! I emailed customer service and got a response within a few hours saying that my package was lost and they would issue a refund or store credit. I took the credit and sent a gift card via email. I placed my new order a few days ago. I will update if I receive them or not.

