YourparadeReviews of yourparade.com

Who the hell would start a company and have horrible customer service???? How stupid. How ridiculous!!! Investors in this company whomever you are, look at the reviews. They are pitiful…. The product. Sized wrong. Bigger that size chart. Nothing fits. No one will respond to do an exchange. There is no phone number to call. Only text. Big warning sign. Wow! To think a US based company as well. Really bad.

This company is the WORST!!! Items do not fit and trying to get a refund is impossible. I sent emails with no response, their phone number is bogus, get some contact with their FB but they do not read the thread so comments and assistance does not work. I purchased using the Shop Pay and have filed a complaint with them so my last two payments have stopped but I am still owed about $30. Contacting BBB next.

Worst customer service I have ever encountered. Over a month and no order and no response. I have contacted them for WEEKS on different platforms and they never once responded to me. Promised a refund but is not willing to send a confirmation email. Upon contacting them about the refund issue they tell me they can’t refund me. They then say I should expect an email for the refund after rejecting my refund? They can’t even give me clear answers. I never used this site in my life but I am so, so disappointed in this company. For such an inclusive brand... What a deceptive company.

I'm giving them a 2 because I actually really like the underwear...when and if I actually receive them. I've been waiting 2.5 weeks for my last order which seems to be stuck in customs somewhere. I don't understand how having every order shipped from China is a good business model, but this will be the last time I order and I'll be disputing the charge since I have yet to receive the product. Also, customer service is awful. Both times it's taken days to respond ("so sorry we missed this!") and their solution was to give me a 20% off coupon. No thanks.

I actually got the product in a reasonable amount of time, but, the fit was awful. The crotch is too narrow and the underwear kept creeping up my derriere. I had the right size underwear and I do not have a big derriere. I will NEVER buy the product again. There was no packing slip or info about how to return the 5 unused underwear I bought. I just sent them an email asking how to return the poorly made underwear.

So I was looking around on the Parade website and added a few items to my cart, but was not ready to order. When my toddler woke up at midnight last night I gave her my phone to play with while I changed her diaper and she managed to place the order using my auto fill information (I know, I know, totally my fault, but still). I emailed customer service within 15 minutes of the order being placed and they were closed, since it was midnight. I got an email at 8:20 AM, barely 8 hours after placing my order, saying that it has already shipped and cannot be cancelled. When I go online, there is no tracking information and it says order is being generated... This sounds like a BS way to stop someone from cancelling an order. I responded to them to say there is no way my order has shipped and I did not have the funds, but they just responded that the order has been fulfilled and I can return the items if I’m not happy with them.

I ordered some undies on Feb. 1, 2021. Realized on the 17th i still havent received them and it looked like they hadnt moved since the 10th! I emailed customer service and got a response within a few hours saying that my package was lost and they would issue a refund or store credit. I took the credit and sent a gift card via email. I placed my new order a few days ago. I will update if I receive them or not.

If I could give zero stars, I would. They debited my account, never sent the product and ignored my multiple emails to customer service. Truly appalling, seems like they must be going bankrupt.