Kith and Kin makes it easy to crowdsource the perfect gift for life's big moments. In just a few clicks, collect meaningful photos, stories and well wishes from anyone, and package them up in a keepsake book.
Kith and Kin (yourkithandkin.com) has 93 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
yourkithandkin.com
Website
yourkithandkin.com
Category
Gambling
Location
San Francisco
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Terrific experience! Used K&K for an 80th birthday book. Format allowed us to reach out to people across many locations and generations. Ultimately got over 50 contributors. End product was exactly as advertised and arrived early. Encountered one technical difficulty while finalizing. Customer support response was immediate and helpful.
Response from Kith and KinMay 29, 2025
Thank you so much for the kind words! We're so pleased you loved your book. We look forward to welcoming you back!
DE
Developer
Easy to use and great customer service…
Easy to use and great customer service response when I needed it, I loved the finished product.
Response from Kith and KinMay 6, 2025
Thank you so much for the kind words, and for working with us! We're so pleased you loved the final book.
ZM
Zara M.
Best gift!
The kith and kin books I have gifted to family for milestone birthdays are hands down some of the best gifts I have ever given. They are beautifully made and allow easy creation of a priceless treasure. Customer service is quick and very helpful. I am so happy I found these and look forward to creating more.
Response from Kith and KinApr 1, 2025
Thank you so much! You've made beautiful books and we're so happy to hear how much they are loved.
BE
Bethany
A cherished keepsake!
Great customer service and a wonderful product! Will be cherished for years to come.
Response from Kith and KinMar 20, 2025
Thank you for the kind words! We hope you enjoy it for many years to come.
ST
Stasia
My Mom loved her birthday book and said…
My Mom loved her birthday book and said it was her best birthday ever! I think it made it very personable. She said I did real good managing it.
Response from Kith and KinFeb 6, 2025
You made a beautiful book! We're so pleased your mom loved it. Thanks again for working with us!
DE
Developer
I had the best customer service from a…
I had the best customer service from a woman named Brittany. I had to add a submission after I placed the order and she was so helpful and attentive. Very strong amazing customer service. I so appreciated her help!
Response from Kith and KinJan 14, 2025
Thank you so much for working with us! And thank you for your kind works. You made a beautiful book. We look forward to welcoming you back for your next celebration!
SC
Sarah C.
Don’t use these books! You are better off making one yourself on a photo site.
These books are not easy or user friendly. The pictures looked darker than what was submitted. There is no live customer service to help. My book ended up missing an important page and was delivered late. People submitting pages were confused by only being able to include one photo and had trouble with submissions. The way to preview your book and check for mistakes was confusing. The customer service was decent when I shared my complaints and they replaced the book at no charge however, I will not be using them again.
Response from Kith and KinJan 24, 2025
Thank you for sharing your feedback. I’m truly sorry that your experience didn’t meet your expectations, and I’d like to take a moment to address your concerns and share the steps we’ve taken to make things right.
Your book was ordered, produced, and shipped within our standard 5-business-day production window. The economy shipping option selected at checkout provided an estimated delivery timeframe, but as this is not a guaranteed service, delivery times can vary—especially during the busy holiday season. Since mail carriers do not deliver on Christmas Day, this may have contributed to the delay in receiving your order on December 26th. I regret that the chosen shipping option didn’t align with the timeline you were hoping for.
As a small business, we take pride in responding to customer inquiries promptly—typically within a few hours. When you first reached out after receiving your book, we responded immediately and worked quickly to find a resolution that would address your concerns.
Before printing, we prompt users twice to review and approve their final file to ensure it meets expectations. The book you initially received was printed as it appeared in the file you approved. That said, we understand that in the rush of the holidays, details can sometimes be overlooked, and we’re always here to help when something doesn’t turn out as expected.
To ensure your satisfaction, we added your new response, reprinted the book at no cost, and upgraded the shipping to get it to you quickly.
At Kith and Kin, we’re dedicated to creating meaningful keepsakes that celebrate life’s special moments. While I regret that this experience wasn’t what you’d hoped for, your feedback has been invaluable in helping us improve. I hope that, in time, the book will bring comfort and connection to you and your loved ones.
Kind regards,
Brittany
Founder, Kith and Kin
KA
Kate
Best gift, ever!
OMG! The book is absolutely even better than I imagined it would be! The process was seamless, the quality is amazing. Pages are thicker and glossy (but not too glossy), and the photos came out so clear. I am SO, SO happy about this book! My dad is going to LOVE it! Thank you for existing, Kith & Kin! There is literally nothing out there like you! This is such a beautiful gift.
Response from Kith and KinDec 21, 2024
We're so thrilled to hear this! You made a beautiful keepsake, and we're sure you Dad WILL love it, and for a very long time. Thank you for working with us!
