YourGreenHouses is a premium greenhouse manufacturer that has been serving growers across the United States and worldwide since 2009. Our greenhouses are produced in Europe and ship directly to your door with free nationwide delivery across all 50 states.We offer three main product lines to suit every space and growing goal. Our polycarbonate range covers compact backyard structures through to large commercial setups. Our Nordwood line combines slow-grown Nordic spruce with tempered glass for customers who want a premium garden room aesthetic. Our Scandiglas range offers high-performance tempered glass structures available in multiple configurations including standard, Accoya, Pyramid, Lean-To, and T-Shape Orangerie.Every greenhouse we sell comes with a manufacturer warranty that varies by model and product line, designed to give you long-term confidence in your purchase. Our support team is available from the moment you place your order through to assembly and beyond.We have served hundreds of thousands of customers across multiple continents over 15 years of manufacturing. Every review we receive helps us improve and serve our customers better. If you have had an experience with us, we want to hear it.
YourGreenHouses (yourgreenhouses.com) has 354 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
yourgreenhouses.com
Website
yourgreenhouses.com
Category
Fruits & Vegetables
Location
Jacksonville, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Paid for the Greenhouse at the start of March 2026 and nothing but promises and no one answers their phones!!!! Very Disappointed
Response from YourGreenHousesJul 31, 2026
Hello Joseph,
You ordered in March and you still don't have a greenhouse. Apologies aside, here's what we're doing about it.
We now hold stock in our US warehouses, which means orders like yours can be fulfilled domestically instead of waiting on shipping from Europe. Our team has been working through affected orders and getting them re-placed so they ship in weeks rather than months.
We'll be reaching out to you directly to do that with your order.
YourGreenHouses Customer Support
DM
Darryl M.
I had Ruben Cibrian help me get my old…
I had Ruben Cibrian help me get my old order canceled & then reordered. Hopefully will be receiving my greenhouse in a few weeks. Thank you, Ruben for your help.
Response from YourGreenHousesAug 21, 2026
Hello!
We highly appreciate your kind words about Ruben. We'll make sure that she is informed of your feedback.
WR
William R.
90 days and still no greenhouse!
90 days and still no greenhouse!
Response from YourGreenHousesJul 31, 2026
Hello William,
We're sorry your order has taken this long.
We're now fulfilling delayed orders from our US warehouses instead of waiting on European shipping, which cuts the timeline from months to weeks. Our team is arranging this for affected customers and will be in touch with you directly.
If you'd prefer a different resolution, tell him and he'll take care of it.
We appreciate you giving us the chance to put this right.
YourGreenHouses Customer Support
LY
Lynne
I'm giving a five star for customer…
I'm giving a five star for customer service. Ruben has been very helpful correcting my mistake. We are building a home 90 miles up the road here in Alaska and I put our current address in not the new one. He also figured out how to have one of greenhouses shipped faster due to concerns in Europe where the greenhouse comes from. He was patient and explained well during the whole process. My greenhouses are set to come in now at the same time. I will review later on the actual greenhouses.
Response from YourGreenHousesAug 21, 2026
Hello!
We highly appreciate your kind words about Ruben. We'll make sure that she is informed of your feedback.
EG
Erika G G.
Ordered in February and still not arrived
I ordered a greenhouse in February and it is now July and I am still getting strung along with confounding emails about the status of my order. I was told it was in the US and awaiting pickup and was even sent an FedEx tracking number that still says ‘awaiting package’ and then this morning told that it is still in Europe awaiting pickup. They have offered partial refunds and honestly this is feeling more and more like a scam. They took a whole bunch of people’s money to float them through and now aren’t able to actually follow through with fulfillment. Customer service is not proactive, I have to reach out consistently to get any information. They won’t answer my specific questions and use vague excuses they call ‘transparent’ to explain why the order is so delayed. I spent a bunch of money putting in a footer for the specific greenhouse I ordered so I have not canceled my order yet because I keep hoping they will eventually follow through - although I will have steep concerns about quality at this point. I would not order from this company as it has been nothing but lies, false advertising about delivery expectations, and hassle. My next steps will be filing a formal complaint against the company with the Florida Attorney General and BBB.
Response from YourGreenHousesJul 31, 2026
Hello Erika,
You were given conflicting information about where your order was, and a tracking number that hadn't yet moved. That's a genuine failure in how we communicate, and we're sorry.
We've since changed how tracking is issued so numbers only go out once a shipment is physically collected, and we've moved to a new logistics partner in the US to shorten these timelines. That doesn't undo your experience, but it does mean the specific problem you hit shouldn't happen again.
Our team has contacted you directly with a clear position on your order. We'd rather earn your confidence back than talk you out of your review.
YourGreenHouses Customer Support
BI
Bill
I have been trying fro weeks to get a…
I have been trying fro weeks to get a return phone call to see when the Nordwood greenhouse I ordered in April. In addition, they did not respond to emails I've sent. Starting to wonder if this is an AI generated company scamming innocent people????
Response from YourGreenHousesJul 21, 2026
Hello Bill,
That's a fair complaint and we're sorry. We're going through a genuinely difficult stretch on Nordwood delivery times, and our response to customers has been slower than it should have been.
We've sent you a message asking for your order details so we can look at your specific case and give you a straight answer on where it stands. If you haven't seen it, please reply here or get in touch directly and we'll pick it up right away.
YourGreenHouses Customer Support
LA
Larry A.
Classic Arch Green House for the Allens in Willsboro NY
I had help from your associate Liz Nelson. She has been great. We picked out everything. Can't wait for our new green house to arrive.
Response from YourGreenHousesJul 21, 2026
Hello Larry,
Thanks for the kind words, we'll pass them on to Liz. Glad the ordering process went smoothly and we hope you enjoy the greenhouse. If anything comes up before it arrives, just get in touch.
YourGreenHouses Customer Support
KS
Kim S.
Ordered the greenhouse on March 11th
Ordered the greenhouse on March 11th, 2026 and began making monthly payments of $283.82 on April 12th. We have now paid $1135 on a greenhouse we haven't received and have no idea when we will. Estimated delivery was 4/20/26. We ordered it early for this year's planting season, prepared and excavated our land in preparation for it, removed all of our raised beds from prior years. On March 17th, we received communication from Bruno that they were preparing our order, components being confirmed, and delivery planning was underway. On 4/22 a message saying that our shipment was affected by an oil leakage during transit, which caused a delay, because of this they are shipping it via air freight directly from their factory and we can expext delivery within a Maximum of 2 to 3 weeks. On April 28th, we received another message that our greenhouse delivery is approaching and once the unit leaves their factory we will get a tracking number. On May 5th, another message that our order is still in progress. On May 13th,which was 3 weeks later, I asked again about delivery. They returned my message on 5/13 and the shipment that was scheduled to go through the Port of Antwerp had disruptions at the port that affected cargo, which resulted in unexpected delays. To avoid further delays, our order was now upgraded to air freight directly from the factory. I was told on 4/22 that being updated to air freight had already happened. On 6/11, after still not hearing anything I inquired again about updates. On 6/12, I heard back and they confirmed that our greenhouse is ready to ship! A shipping label has already been generated and FedEx was going to be picking up the unit. They will send us a separate email with the tracking info, which will include a more accurate delivery estimate. On 6/12 we received an email with our FedEx tracking number. On 6/23, another message that it is ready to ship and just waiting for FedEx to pick it up. Today (7/19), it is still showing that FedEx still hasn't even received the package. Looking up FedEx air freight pickups it says the following: priority freight typically takes 1-3 business days, economy freight typically 5 businesses days and deferred freight which is for shipments that can be delivered later. I sent an email on 7/17 to cancel my order and get my money refunded. Today, I received an email that they will refund my money in 5-7 days. I hope that happens.I do not suggest that anyone order from this company. I do not think they are working on good faith and they appear to be dishonest. They have been stringing us on for months. We work hard for our money and most message from them were prompted my inquiries. Kim Steffensmeier
Response from YourGreenHousesJul 21, 2026
Hello Kim,
Thank you for laying this out in detail. Reading it back, you were told in April that your order was being moved to air freight, and then told the same thing again in May. That was our error, and we understand how it reads.
The shipping label generated on 12 June with no collection since is also on us. A tracking number should mean a shipment is moving, and yours wasn't.
Your refund has been processed. If it hasn't reached your account within the timeframe you were given, please contact us and we'll deal with it immediately.
We're not going to ask you to change this review. You waited four months, paid $1,135 toward something that never arrived, and our communication was worse than the delay itself. We're sorry.
