Tracy W.
This company is a joke
This company is a joke. I sent them over $3000 worth of brand new make up. They kept telling me they received it and were going through it ,then they tell me they didn’t get it ,then they tell me all my makeup was used ! NONE of that was true. It was all brand new. They did nothing to try and make it right! BE WARNED Don’t trust them. I LOST A HUGE AMOUNT OF MAKEUP AND THE MONEY I THOUGHT I WOULD RECEIVE !
Response from YoufrommeDec 3, 2025
Hi there, Thank you for your message, I completely understand how upsetting this situation feels, and I want to be transparent about what happened on our end. After receiving your items, our QC team inspected everything according to the same standards we apply to all sellers. Unfortunately, none of the products you sent met our resale requirements. Many of the items you submitted are brands and product lines that are not eligible for resale on YouFromMe, as they are only found on third-party marketplaces such as eBay and are not sold through authorized retail channels. Because of this, we are legally unable to list them on our website. For the safety of our customers and to remain compliant with FDA and resale regulations, we cannot resell items that fall into this category, even if they appear new. We did not, at any point, say your items were “used”; rather, they were ineligible for resale based on brand and sourcing restrictions. We also did receive your package, logged it, and followed our standard QC process. I’m truly sorry this wasn’t the outcome you were hoping for, but we always have to prioritize customer safety, legal compliance, and marketplace integrity.