Faithful Ohana H.
Company needs to improve process
After my experience, I will not use this company anytime soon to sell/list products after trying them out. Shipping to company was free and email communication with Chelsea Rowan were 2 good things. I'm an Esthetician with many products, and most of the products I thought that would be posted to sell went to donation or recycled. A thorough explanation isn't given with what they have decided to do with the products, just a general statement of whether it's live to sell, donated, or recycled with Pact Collective. The parameters seem clear on the website, but the actual action taken, I feel, still needs to have permission, especially when we hope that all items will be posted to resell, but end up being donated or recycled. In my case, I had quite a bit of products new and unopened, but they went to donation. It took them 8 weeks to post my products, which used time for products that were going to expire within 6 months. I hope they can refine their process and have more staff to get things going. I would say a reasonable timeframe would be to post within 2 weeks of receiving the shipment. At the end of the day, I hope the products have a positive affect, whether they were sold or donated.
Response from YoufrommeOct 21, 2025
Thank you so much for taking the time to share your honest feedback and experience, I truly appreciate it. I’m so sorry to hear parts of the process felt disappointing, especially given the time and effort you put into sending your products. That’s never the experience we want anyone to have. While our team follows strict resale and donation parameters (based on condition, category, and resale value thresholds), I completely understand your frustration if products you believed qualified for resale were donated instead. Transparency is something we’re actively improving, including more detailed batch-level updates and visual QC summaries, so sellers can see exactly what happened with each item and why. We’re also in the process of scaling our team and systems to reduce turnaround time. Your note about a 2-week posting window is great feedback, and I agree it’s a goal we’re working toward. I truly value your input and your care for where your products ended up, every donation and recycled item still contributes to reducing waste and supporting communities, which I hope brings a bit of comfort. Thank you again for trying out YouFromMe and for helping us grow into a better, more transparent platform.