YoufrommeReviews of youfromme.com

Response from YoufrommeApr 2, 2026

Hi there, We completely understand wanting to do your research before trying a new company, and we genuinely appreciate you taking the time to read through different experiences and share your thoughts. That said, we’d love to offer a bit more context. At YouFromMe, we’re a small, growing business built around making beauty more sustainable and accessible. With over 5 years in operation, 25,000+ customers, and over $1M in inventory processed, we take a lot of pride in our quality control, transparency, and customer experience. Like any marketplace, especially one handling resale and logistics, there can be occasional delays or misunderstandings, but we’re constantly improving our systems, communication, and processes to better serve both buyers and sellers. If you ever feel open to it, we’d love the chance to show you what we’re about. Our community is at the heart of everything we do!

Response from YoufrommeApr 2, 2026

We’re really sorry to hear about your experience, and we take feedback like this very seriously. We want to be clear that we are not a scam, and we would never misrepresent items or intentionally underpay our sellers. Every product that comes through YouFromMe goes through a detailed quality control process where we assess condition (including seals, fill level, packaging integrity, and authenticity standards). In some cases, items that appear unopened may not meet our resale criteria due to factors like broken seals, prior exposure, or packaging inconsistencies, which can result in them being categorized differently or not eligible for resale. As for payouts, they are based on the final sale price and our commission structure, and timing can vary depending on processing volume. That said, months-long delays and this level of dissatisfaction are not the experience we aim to provide. We would truly appreciate the opportunity to look into your specific case and make this right. If you’re open to it, please reach out to us directly with your name/email so we can review your account and provide more clarity. We’re constantly working to improve and your feedback helps us do that.

Response from YoufrommeDec 3, 2025

Hi there, Thank you for your message, I completely understand how upsetting this situation feels, and I want to be transparent about what happened on our end. After receiving your items, our QC team inspected everything according to the same standards we apply to all sellers. Unfortunately, none of the products you sent met our resale requirements. Many of the items you submitted are brands and product lines that are not eligible for resale on YouFromMe, as they are only found on third-party marketplaces such as eBay and are not sold through authorized retail channels. Because of this, we are legally unable to list them on our website. For the safety of our customers and to remain compliant with FDA and resale regulations, we cannot resell items that fall into this category, even if they appear new. We did not, at any point, say your items were “used”; rather, they were ineligible for resale based on brand and sourcing restrictions. We also did receive your package, logged it, and followed our standard QC process. I’m truly sorry this wasn’t the outcome you were hoping for, but we always have to prioritize customer safety, legal compliance, and marketplace integrity.

Response from YoufrommeOct 15, 2025

Hi! I hope you are well! Can you please provide your order number? There most certainly was a mix up here, we would be happy to make it right for you. please send an email to [email protected]

Response from YoufrommeOct 15, 2025

Hi! We do not do shopping through PayPal. Can you please send me us an email to [email protected] to make this right?

Response from YoufrommeOct 15, 2025

Hi! This is most definitely NOT the experience we want you to have. Can you please can an email to [email protected] so we can make this right?

Response from YoufrommeOct 15, 2025

Hi! This is most definitely NOT the experience we want you to have. Can you please can an email to [email protected] so we can make this right?

Response from YoufrommeOct 15, 2025

Hi! This is most definitely NOT the experience we want you to have. Can you please can an email to [email protected] so we can make this right?