YoufitReviews of youfit.com

I had a very disappointing experience with this gym. I cancelled my membership after a payment issue where my bank initially authorized the charge and then declined it. Instead of working with me when I tried to fix the payment, they added a $23 late fee within just a few days and refused to waive it. No one made any effort to help or offer a solution — they simply directed me to close the account. On top of that, my membership rate was increased without any email or prior notification. That is completely unprofessional. The gym itself is very basic — no sauna, no pool, limited classes, and nothing special in terms of amenities. Yet they charge cancellation fees and make no effort to retain customers or provide decent customer service. For less than $42 a month, there are many other gyms that offer far more value and actually care about their members. I would not recommend this gym based on my experience.

Very disappointed with YouFit Boca Raton, especially the way they treat their clients. The gym itself is disgusting. It often smells bad, there is rust on the equipment, and poorly maintained. It does not feel clean or well cared for. The biggest issue is their billing and cancellation practices, which feel unfair and misleading. I have been a member for nearly one year and I already canceled my membership, giving the required 30 days’ notice. This makes no sense. If my membership is canceled and I am only finishing the final month, they should charge only the remaining monthly fee to complete the year. Instead, they are charging the full annual fee even though I will no longer be a member. This feels like a money grab rather than customer service. Between the dirty facility, poorly maintained equipment, and unfair billing practices, I do not recommend this gym.

They will bleed you for fees when you try to cancel. Just don't.

Terrible experience of their cancellation policy they charge you an annual fee automatically every year we just paid 100 dollars without informing you or giving you the option to cancel. They request a 30 day written notice cancellation. Would never recommend them again

WOW- What a joke scam!! YouFit memberships are now paid Bi-weekly. Which means they scam an additional payment per year from EVERYONE!! East Boca spot is Tiny & not the cleanest!! Example- 1) $30 per month = $360/yr. 2) $15 biweekly (x26) = $390/yr Way to RIP OFF your customers!!!

I would give zero stars if I could. The facilities are underwhelming and its a pain in the ass to cancel. You have to provide all kinds of information just to cancel.

YouFit Colchester TODAY, AFTER EIGHT MONTHS OF BEING A MEMBER, I WILL NOT BE RETURING!! I originally singed up to the 'Freedom' option when first joining YouFit Colchester, being a new member and not wanting to tie myself into a contract, this was the best option to take. A few months ago, at the end of September I spoke with a chap on the front desk and asked if I could sign myself up to the 'Value' option, as I wasn't really interested in joining another gym, this was a cheaper option to take (I believe this chap was the manager). One month passed, and I noticed my direct debit was never taken, I spoke with a young lady on reception, Who checked my account and mentioned there was no debt showing, but informed I had been singed up to the 'Value' contract and she was going to email accounts, to have this matter resolved. Second month passed and my account still being in exactly the same state. No debt showing on my account, no direct debit taken from my account - another email sent to accounts from the reception staff. Today, after another month passing!!! I was turned away at the front desk, by a rude member of staff, who clearly had great pleasure in doing this, in front of other members.... and staff!!! I was told my contract was cancelled 3 months ago, (funny, that's when I asked to be placed on the cheaper tariff)…..I was then told I would have to resign back up....which would have involved me paying another £25 signing up fee and one month upfront.....I had already paid for this when I singed up 8 months ago. I used your gym 4 times a week, and each time, I signed in using my card, for the 3 months....I had been very honest with all of you at reception, voicing my concerns to you with my account, and my new apparent contract!! I was very evident I wasn't after a free ride! but the older lady today at reception made this very apparent what she thought! This was a clear mistake by yourselves. You have lost a member!

Facilities well outdated,half the time the facilities are not even available, swimming pool closed, yet still charging you full price. When complained over 3 months ago, I was told I can cancel my membership if I'm not happy. So I gave notice over the phone and cancelled my direct debit. Nobody mentioned that you can only cancel your contract if you email one specific email address that isn't mentioned anywhere on their website only on the T&C. God sees my soul I've been calling them for weeks to get this sorted and promised me to call back but never did. They are just waiting for the debt to grow and just to tell you it's my fault I haven't read the T&Cs. I am absolutely disgusted.