Yorkville's Gift BasketsReviews of yorkvilles.com

I ordered a pirate captains box with several extras added for a bday. I needed it delivered on a specific date to a hotel we were staying at for only one night. I paid extra to ensure it would get there on that day as we would be not be returning to the delivery address after that date. I never received a confirmation for my purchase so I had to check in with them that it would be delivered and they did indeed have my order, I was told yes they had it and all the details were correct. When the date rolled around, the basket was not delivered. I got in contact with them again that same day and they responded that it had been delayed. I told them I had paid extra and explained my circumstances again. They apologized and when I asked for a refund or change of delivery address they stopped responding. I have no idea if the package was ever delivered, the original delivery address has told me they never received it and now they won't respond to me so I'm out a few hundred dollars. Don't be fooled by the website and positive reviews they probably made up on their site, the company has terrible customer service, very little communication and will not refund you when it's not delivered. If I could give 0 stars I would but it's not an option.

Yorkvilles.com is a scam. Spent a substantial amount on what was supposed to be a luxury gift basket for a corporate gift. I was appalled at the items received and embarrassed. The company hid behind their substitution policy (although when ordering on the site -- the basket showed as 'in stock'). Items received were completely different than advertised -- looked like junk I could find at my local Dollar Store. The 'Teak' cutting board delivered was cheap pine, and the oven safe crockery for brie was a chipped ceramic plate not even microwave safe. Customer Service was dismal - a zero would be an appropriate rating.

I had an excellent experience with Yorkville's - I was quite worried given the reviews but the Easter gift I ordered for my daughter arrived on time, beautifully presented with the expected items. The driver left a nice message on her mobile to let her know it was at her mailroom. Very happy.

I wish I could give a 0 rating! This company didn't deliver an item I ordered (for a friend who was going through a difficult time). I had to contact THEM in order to find a new delivery time, which they said I would have to pay for (even though they never contacted the recipient to determine an appropriate delivery window, nor did they try to leave it with the super/office of the apartment complex WHICH THEY COULD HAVE DONE). They ultimately said the item (which was a potted evergreen tree) was perishable and therefore not refundable, even though a) on their website it says it will last FOR FORTY YEARS and b) they said in their initial email that it is fine to be delivered at a future date. NEVER order from these scammers. I went with an actual florist (after wasting 80 bucks with these jerks) and all went smoothly. They call themselves "Yorkville's" (and, btw it seems like "Hazelton's" and "Bloom" are the same company, as their websites are nearly identical) to make it seem like they're a small local business, but they're obviously a large-scale company based in Scarborough. I should have done a little more research. Lesson learned - always go with a small local florist. Better products, better customer service, and supporting local small business.

Total waste of time. Says they deliver to Buenos Aires. Got through the customization of the product. Entered address, tried to proceed, doesn't work. Wasted 20 minutes on a site that doesn't work.

DO NOT USE THIS COMPANY, they are liars and cheats and will cheap out and use their substitution policy as a scapegoat for their deception. We sent out 8 executive gifts and what they received was horrendous compared to the photos, and I am embarrassed that we sent these to people. The real vs the photo is night and day and the substitutions was appalling, like they went to dollar general and created a basket.

They delivered rotten/wilted roses for my 101 year old, WWII vet, father. They refused to accept responsibility and, even with photo proof are calling my father a liar - refusing to do the easy thing and simply replace the flowers.

I got it for my mom's birthday. Delivered on time and beautifully presented.