Susan K.
Delay in delivery of Yorkville Hamper
I ordered a hamper for my son in Banff, Canada. The company responded promptly to my emailed queries regarding the delivery, which I was pleased with. However, the hamper never arrived. The response was that it had been delivered "and redirected to the recipient's new address". There was no new address; my son has been at the same address the whole time; the address, phone number, and post code were all correct, and housemates were home. There was no delivery. Subsequent enquiries were met only with "It has been delivered; Please coordinate to the courier to know the exact information where the order be delivered." I wish I had checked reviews first. I see that my experience is not unusual, and would urge anyone to avoid this company; total rip-off. I am now updating this with an apology to Yorkville's. My son eventually tracked down the hamper to the Post Office, although Tracking had said that it had been "forwarded to his new address" (there was no new address). The package was excellent, really lovely items, including a couple of extra items I had added. Therefore, I would give the hamper itself 5/5, but say that Yorkville's really need to improve their delivery and communication.
Response from Yorkville's Gift BasketsApr 6, 2026
We want to sincerely apologize for the frustration and disappointment regarding your son's gift in Banff. We understand how distressing it is when a delivery does not reach its intended destination, especially when all the provided information was correct. Regarding your request, we have carefully reviewed the tracking information provided by the courier, which confirms the order as delivered. Because we rely on the courier's official confirmation as proof of fulfillment, we are unable to issue a refund at this time. We understand this is not the news you were hoping for, and we regret the frustration this policy causes. We are currently reviewing our internal procedures to improve how we support our customers when courier discrepancies occur, ensuring we remain true to the level of service we strive to provide.