Yorkville's Gift BasketsReviews of yorkvilles.com

Absolutely Unacceptable Customer Service I ordered a customized gift box for my best man almost 3 weeks ago, with delivery scheduled for tomorrow. Today, just ONE DAY before delivery, Yorkville's called to cancel my order because they couldn't fulfill it. Three weeks to identify an issue, and they wait until the last possible moment to tell me? Now I'm left scrambling to find a meaningful replacement gift before leaving for my wedding. Completely unacceptable. If your order is for an important occasion, I strongly recommend taking your business elsewhere.

Terrible Terrible. How can you deliver delicate items in a box all squashed up like that. And on top of that, the balloon was nearly deflated!!! I also didn't receive an email or notification of delivery. I had to find out hours later that the items were simply left in the recipients building and she was unaware she had a package because I didn't get an email or notification of delivery.

Complete failure from start to finish. At no point during the purchase process do they clearly disclose that the order would be delivered to the post office instead of the actual address. Sending fresh food this way resulted in the products being damaged and returned by the post office. Their support team was also unresponsive, and the lack of basic delivery logistics is shocking. This was supposed to be a surprise gift, and they completely ruined the experience. Definitely not a company that knows how to efficiently handle deliveries.

Total substitute of gifts ordered and gifts received. Absolute cheap product wine and chocolates sent, in fact chocolates were inedible, even grandchildren spat them out. Just one more con obviously American owned. Just don’t waste your money, if its a gift you want to send…make a phone call instead, much more meaningful

I ordered a hamper for my son in Banff, Canada. The company responded promptly to my emailed queries regarding the delivery, which I was pleased with. However, the hamper never arrived. The response was that it had been delivered "and redirected to the recipient's new address". There was no new address; my son has been at the same address the whole time; the address, phone number, and post code were all correct, and housemates were home. There was no delivery. Subsequent enquiries were met only with "It has been delivered; Please coordinate to the courier to know the exact information where the order be delivered." I wish I had checked reviews first. I see that my experience is not unusual, and would urge anyone to avoid this company; total rip-off. I am now updating this with an apology to Yorkville's. My son eventually tracked down the hamper to the Post Office, although Tracking had said that it had been "forwarded to his new address" (there was no new address). The package was excellent, really lovely items, including a couple of extra items I had added. Therefore, I would give the hamper itself 5/5, but say that Yorkville's really need to improve their delivery and communication.

The company a) didn't ship the gift until I prompted them, b) didn't provide what was paid for. Requested reimbursement for shipping costs & the cost of the actual gift sent. They refused. Submitted a claim with BBB. This is what BBB told me, "Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time, and this case has now been closed as an UNANSWERED complaint in their file. BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile."

Comprei 1 bolo e 1 balão para o aniversário da minha filha e o entregador foi até o endereço, mas foi embora sem deixar a encomenda porque não havia o nome da pessoa na campainha do interfone, sendo que eu informei o número do apartamento. Não havia necessidade de constar o nome no interfone, mas apenas o número do apartamento, ou seja, ele nem interfonou. O tempo entre a chegada do entregador ao local e ele ter ido embora durou menos de 1 minuto. Ficou claro que ele não tentou, de fato, entregar a encomenda. Foi uma grande decepção. Entramos em contato com o suporte, mas cai numa mensagem automática em que informa para deixarmos uma mensagem que entrarão em contato. Tem mais de 4 horas que entramos em contato e não recebemos nenhuma resposta.

Watch out Scam! I should have done my homework. I ordered their Globetrotter Premium Basket and paid extra for a Glenlivet 12 yr Scotch. The Basket was a Globe decanter, cigars, gourmet peanut brittle and my high end liquor. Was was sent was embarrassing. A bottle of Jim Beam bourbon, 6 glasses, a glass decanter, 2 cheap cigars and a ballpark bag of brittle clusters. I was ripped off! And they will claim they have a right to substitute upon your order should they need to based on the timing in which you want your order to go out. And they downgrade their substitutions, hard.