York Car RentalReviews of yorkcarrental.com

DO NOT WASTE YOUR TIME!! These people are the worst. The place is trash and they are out to take all your money in ridiculous fees that you don't hear anything about until they charge you. They told me as I went to pick up the vehicle that to leave the state of Texas would be an extra fee of 350 dollars. I told them I wouldn't be paying that so I couldn't get the car. Now it's last minute and to get a car anywhere to get on the road on schedule would be a fortune. Then they told me since I booked through priceline that I had to contact them to get my refund for the original cost. Terrible. Do not go there!

Pathetic, robbers!! My flight was somewhat delayed so, I reached a little after the scheduled pick up time. They didn't answer the collect call from Airport for 30 mins and when they did, they claimed the car is late to be picked up, and now they are not issuing me refund despite me not receiving any service from them. The receptionist didn't call me back after another 2 hours and claimed that now I have to pay extra for reopening the reservation.

I would give them negative stars if I could. Started out waiting outside in the cold for 50 minutes before getting picked up by the shuttle. On their website, they said the shuttle comes by at least every 20 minutes. When I called to check on the status, they told me they were understaffed and it would be there "soon." Fast forward, as I am getting out of the shuttle, the driver said to me "you're not going to tip me or say thank you?" How did he know what my plan was? Then it takes about 45 minutes to get the car which was a POS ... you get what you pay for. Coming back, I filled the tank, cleaned my stuff out and gave them the keys. The car was relocated to the back. After they already told me I was good to go, the very young and uninformed girl came to the window of the shuttle. I opened the door and she told me I needed to come back in to fill out an "incident report." I said why. I followed her in and she showed me a picture of a windshield with a small ding in it. It could have been any windshield. There was no proof that it was the car I used. I told her I wouldn't fill it out and she told me I had to. Her co-worker said I didn't have to and that they would just charge my card for $1000 and then reach out to my insurance. I did not authorize that as they didn't prove to me that the windshield chip was my fault or even on the car I rented. Every other rental car I have ever used has said any kind of ding or scratch under the size of a quarter doesn't need to be recorded. The "ding" was smaller than a pencil eraser. Their facility is ghetto and dirty. Even though it was a good deal, I will never use them again. Customer service and kindness goes a long way folks.

York at the Denver airport was the worst experience we have ever had with a rental car service. DO NOT BOOK HERE. HORRENDOUS HUMAN BEINGS.

This car rental is a total scamming agency that charged me $60 a day for their car insurance, even though I had excellent car insurance with my Washington State Allstate insurance. Allstate covered me 300,000 liability per person. This agency asked for 500,000 liability per person. They wouldn’t allow me to up my Allstate coverage once I walked in their door. Their required insurance was more than double the rental price. They returned only $200 out of a $500 deposit . It doesn’t even deserve a one star rating. They are terrible!

Not even 1 star... This company needs to be shut down.. IMMEDIATELY... I rented a car for a week to see the birth of my grand baby out in The Springs.. I go to pick up the car and the FRAUD IS REAL.... They want to see the proof of your FULL COVERAGE insurance. If not it a $40 extra charge on top of the $500 NON REFUNDED security deposit( some how i only received $222 back). I called my credit union and put a dispute on them and I will be call the airport and anybody else to let them know how it making the entire airport look.. Then after I'm on the phone with the guy and asking him about the charge.. bc my original week was 122. and some how the extra day was $287... So once I asked for corporate number he tells me .. We manage our own car lot... I saidddd yesssss I see.. A Fraudulent one.. then he hung up in my face... So now my credit union has put in a report about them.... I'm disgusted for even staying with them I should've followed the other 4 families back to the airport to another company... The black guy a the counter that bribe me to give him a good review for the FREE ($61 hidden charge) upgrade don't worry GOD DONT LIKE UGLY.... I was never giving nor email my contract.. but thank God I do online banking... there's so much I want to say but STAY AWAY FROM THEM....

I decided to try this company of course due to the lower prices, in spite of the reviews. My initial experience was overall decent, albeit I had to wait an hour for someone to pick me up from the airport as they don’t have an official shuttle—someone from their office picks you up upon calling. The process went ok once at the office, friendly staff, bare bones type of office tho but functional. I got there close to closing and when I left, they were closing up. As I drove off, no sooner than I got on the highway which was not even 2 miles away, the tire pressure light came on. I considered getting off and going back to the rental spot but remembered they were closing up when I left. I had no real “customer service” number, just the number of the contact to pick you up from the airport; and their office close at 5p. I called first thing the next day before I went out to inform of this ands was told it may possibly be a weather issue and as long as it wasn’t deflated it was ok. With other rental companies, I was used to returning when there was a reported issue of any sort and in all my years of renting cars, I’ve never had a tire issue. I was set to provide them a decent review but then I noticed I had a $27 charge on my credit card. Upon calling, I was told that was due to a nail in the tire. I explained the above and was first told that there were no notes about my call. When I mentioned it was that rep (I was speaking to) that I spoke with and have my cell call log to slow I called and how long we spoke, he then said it wasn’t mandatory to create a note. He explained once I drove the rental off the lot, a nail could’ve gotten in the tire—except for one thing- even if that was the case, the light does not immediately come on upon hitting a nail. I drive that car all of three minutes from leaving that parking lot before the light engaged. $27 is not a lot, but from a service perspective and considering the chain of events; along with the fact that I have NEVER experienced this with any other companies, not a good experience.

NEVER EVER AGAIN.- York is the worst rental company. I had my worst experience ever with this rental company.  We arrived at Denver Airport and wait over an hour for York shuttle, but he never showed up. We called them but they didn't answer their phone. We ended up taking a different shuttle from a different rental company. They dropped us off nearby, but we still had to walk a bit to the York office wich was inconvenient. I booked through Priceline as it was the best price option. But don't be fooled, the price is cheap for a reasons and once you are there they will just digging for ways to get more money out of you. Initially, they wanted to charge me an extra $297.00 for insurance. I was covered by my personal insurance and I also had damage coverage through my Mastercard. So I declined their insurance offer. They refused to proceed. It took me 2.5 hours of hard negotiations with them and finally they lowered to $145.00. In conclusion, they know how to trap and make money later. I spent more time in their office than on my flight from Seattle to Denver. I had my two kids with me and York office is in the middle of nowhere, about 15 min ride from the airport, otherwise, if I was by myself, most likely I would walk away and rent from a different company.