York Car RentalReviews of yorkcarrental.com

Staff friendly and helpful. The airport shuttles you to rental car place then you call them to come get you and pick up your car from their lot. Problem was with the credit card hold! 7-10 business days I was quoted and 20 days later they refunded my $250! Needless to say finance charges happened due to this! Not cool there is no reason for that long of a hold on a deposit.

Terrible employees at this place. The policies are horrific. Total scammers. Never EVER use this place for your rental car needs. I hope they lay off their current workforce and replace their policies.

Unlike many other negative reviewers, I have had a great experience so far with York car rental. This is mostly due to Ingrid's prompt response to my phone call and very helpful replies to my questions. She was cheerful, postive and quickly found answers and suggestions. I booked the vehicle through Priceline, so hopefully this positive experience will continue when I pick up the car.

Worst rental experience I have ever had. We paid the rental in full months before arriving to the airport. Once we get to the counter my car was not available so they mentioned I would have to wait 5 hours or pay for an upgrade. Also told me because I arrived earlier than expected I had to pay for an extra day being my flight out would be a few hours later on the day I was supposed to bring it back. They charged my card at arrival over $800 with the deposit and new charges on top of the $280 I spent for the rental. When we returned the car no one was there, the office was closed, no shuttle was available. We had to pay for an uber to get to the airport on time. They kept $364.16 of my deposit and when I called to ask them, they were very rude saying I needed to email support because the office was closed, they charged another day at that price is insane. I WOULD NEVER RECOMMEND THEM TO ANYONE. DEFINTLY A SCAM!

Extremely Rude Staff & Terrible Customer Service at York Rental Car! I had the worst experience at York Rental Car, and I strongly warn others to stay away from this company. On March 3, 2025, I arrived to pick up my reserved rental, but the receptionist was incredibly rude and dismissive. When I handed over my ID, she suddenly changed her attitude and rudely told me that they don’t rent to Colorado residents. Instead of explaining politely, she spoke in a disrespectful and condescending tone, saying things like, “Who told you we rent to Colorado residents? We don’t. You should have known.” I repeatedly told her that nowhere during booking was this restriction mentioned, and my reservation clearly included my ID details, showing that I am from Colorado. Yet, she refused to listen and acted as if this was my fault. To make matters worse, the weather that day was freezing, with strong winds. After being rudely denied service, my wife and I had to wait outside in the cold for a ride back because we didn’t even feel comfortable asking if we could wait inside. York Rental Car owes me an apology for their employee’s unprofessional and disrespectful behavior. No customer should ever be treated this way. If this company cares at all about its reputation, they need to train their staff properly and learn how to treat customers with respect.

Don't use they charge you for tolls that I didn't even use. Scam

Miami, FL Location: I wish I could give zero stars. I should've known it was going to be a disaster when I had to wait over an hour just to get some assistance because there was only one employee at the counter, and he was completely unhelpful. He couldn’t explain their own policies and seemed clueless about basic questions. I ended up cancelling my reservation and losing my money because it was so unreal. On top of that, they required a $1,000 deposit whether or not you purchased their insurance, which makes no sense. This was never communicated upfront, and when I asked for clarification, I got vague, unhelpful answers. The entire experience was frustrating and unprofessional. Do yourself a favor and rent from a company that actually values its customers and is transparent with their policies. Would never use them again!

It was awful they charged my card 83 dollars for two days of insurance when I did not need it I have my own ! The shuttle never came and I had to take a taxi 15 from airport to a very sketchy neighborhood ! Pay lil extra go with a bigger name car rental !