York Car RentalReviews of yorkcarrental.com

I was asked for declaration of insurance and then they said I needed additional coverage and proceeded to charge me 30 dollars daily for additional coverage. When I got to my hotel I called my insurance and adjuster coverage to meet the requirements that York rental needed. I called York to let them know I had the coverage and for the remaining rental days would like refund. They said No, that I signed a contact with them. I then asked for my policy and declaration for the insurance that I paid 30 additional dollars for, and they hung up on me. I called Priceline and explained all of this, they did not help and said I should of bought the insurance thru them.

I made a car rental reservation through Priceline for York Rentals in Orlando on October 31, 2024. In addition to the agreed-upon price, York charged me an extra $85 fee, even after I provided my personal auto insurance. They also added a $500 deposit (not just a hold), which still has not been refunded. Since my check-out on November 2, 2024, I have called, texted, and emailed daily, but there has been no response. I wouldn’t recommend York to my worst enemy. I now hope either Priceline or York Rentais are going to resolve this as urgently as possible.

They charged a $500 "holding fee" and never refunded as they promised. I left 4 voice mails and sent 6 emails and rec'd one terse "wait a week for the refund" email in reply...it's now been a week and the money has not been refunded. Avoid York Car Rental unless you're in the market for never-ending ice-cream headache.

I used Priceline for a car rental in Houston. We got York. I called the phone number 45 minutes after guessing a time of pickup. It took 15 minutes before someone answered. York said they gave my car away because I was a no show. He said they wait an hour which isn't true they are to wait 2 hours. He said they didn't have any more cars. They are still holding on to the money over a week later

This was the worst rental car experience I've had in over 20 years of frequent rentals. Initially, they demanded a declaration page from my insurance and insisted on commercial-level coverage for a standard sedan. Despite providing proof of substantial coverage (over $500,000 per person), they rejected my insurance provider and forced me to purchase their insurance. The entire process felt like a scam. The car was also problematic; it had a low air pressure warning as soon as we received it. Despite assurances from the staff that it was "fine" and had been that way for a while, the tire went flat within 20 minutes of driving. When we contacted York for assistance, they were unhelpful and claimed no one was available to help. Attempts to escalate the issue resulted in being hung up on by their team. The customer service was extremely disappointing. I cannot recommend this company.

First of all - this place doesnt even deserve 1 star. My husband rented a car with York Car Rental through Priceline in Ft. Lauderdale. He returned his car on 9/28/24 and over 2 weeks later still did not have his $500 deposit returned to his account. We called and they send anyone with deposit issues to an email address to dispute it, which they claim they will respond within 24 hours. 72 hours went by and STILL no response so I emailed them again - no response again. I decided to call them and I waited on hold for a live person for 53 minutes! I finally got a foreign lady who said she escalated the issue to the administrative team to push the refund. It shouldnt have had to be escalated at all. The car was returned, it was accepted with no damage. I feel like this place is a SCAM and that they intentionally do no return deposits in hopes you either forget or get tired of waiting on someone to pick up the dang phone! I threatened to have all charges reversed from my bank if I did not receive a refund or call back today. We got the refund today. THere is still an odd amount of $10 and some change we cant figure out why we were charged for. I will NEVER do business with these people again and neither will my husband. I plan to let Priceline know about what kind of place they are sending their customers too as well.

I've never had any issue whatsoever from any other rental company. ..until York. I flew from Boston to Tampa on September 12, 2024 with a return tomorrow, the 17th. I booked through Priceline.com. I've been booking with Priceline for years and, again, never had an issue. My flight coming in to Tampa was delayed slightly, due to lightning in the area and couldn't land right away. I'm recovering from a few surgeries on my spine and hip so, I needed wheelchair service to the shuttle stop. Tampa is International is huge..2 trains to get to baggage and shuttle. By the time I got to the bus stop, it was around 8:00. I waited...waited...until just before 9 pm and started looking for the local York phone number,to get an approx. ETA. No number to be found..I called Priceline, they gave me a number. Called York and got an answering machine with music in the background that was so intensely loud, I couldn't hear the options! I'm not elderly nor hard of hearing. I pressed a number and got disconnected. Ok..as I started to call Priceline again, I was getting an unknown call coming in. It was a young sounding woman from York saying no one was picking me up because I was considered a "no-show" and that my reservation was canceled! What?! My flight was due in at 7:05 pm. That's if it was even on time. She said they were supposed to pick me up at 7:05 pm and they did but, I wasn't there. Of course I wasn't there! Even if my flight was on time I wouldn't have made it there! I said, well, ok, im here now, can someone come get me and we can work something out? No, she said, we're closing right now..but the office isnt supposed to clise until 10 pm M-F. I was pissed! I called Priceline and they said the only thing they could do was cancel that portion which, by the way was only 162.00..the only choice I had was to get a 450.00 vehicle from Enterprise! Last minute..I'm not a wealthy person, so I now had very little available money to play with and won't even get my 162 back for another week or more! Thank you, York for the only hideous experience I've ever had with a rental agency! Scam? I'm thinking so

Horrible customer service, we couldn’t even get the car and we had to get one from a different rental car supplier. This is a scam and I encourage you to not rent from them, and they threatened me with charges because I brought up the fact that they’re a scam. Joel, Hispanic dude with rings was a horrible worker at the front and the manager of the place was the worst employee and the worst I’ve ever been treated. Do not go here it is a scam, and a waste of time to even get to the place which is a couple miles away. I ask the company to replace these guys and be more apparent with their clients. 🛑👎👎👎👎👎