YoraHomeReviews of yorahome.com

Bought a silverback 1m x 1m back in March of this year. Never had any CNC backround or anything, and had this up and going super fast! Machine is working flawlessly, and very happy with my purchase! Came back not even 2 months later and bought a diode laser engraver. Again, no experience with these, but they are so fast to help you out with whatever problems you're having, I thought I couldn't lose! These guys (and gal) are the best! Definitely great response time to help out, and also, their fb community is also very helpful as well, so I never feel stuck with anything.

I want to thank Geno, Tony, Kim and Jim the tech team at YoraHome for amazing support! They are kind, knowledgeable and easy to ask questions. Thank you!!! I love my 60wC02 Laser!!!

I received a new 40W laser for my 6550 and no instructions came with it. I gathered that the installation was the same as my 5W laser but an extra part (a metal cylinder) came with it. I contacted the help desk in the evening and the very next morning Jeremy replied that the cylinder was used as a distance measurement between the lens and the work. I am thankful for the excellent and prompt response from the Yora rep. Now if something could be done about the shipping out of China, the DHL duties are a pain.

It was a Sunday and Mother’s Day at that! I’ve been needing a part for my Silverback for a few days so I thought I’d send a question to the support team. I didn’t really expect a reply back for a day or two but I had a reply from Jeremy in less than 30 minutes! He sent me the information I needed and I went ahead and ordered the part! I got another reply from him saying that he had the part boxed up and ready to ship out! Now that’s some outstanding service!!! I’m writing this review before I have the part but I don’t have any doubt that I will be getting it soon!!! Thanks Jeremy!

I had a problem with my 6550 machine parts, got in touch with support asking how much a replacement part would be responded the same day and ordered the part, My fault for auto filling the delivery address, and it took weeks to arrive, finally got the part which was the wrong piece... got back in touch, and hopefully the correct part is on its way, misunderstandings on Both our parts, but quickly rectified. Great company.

When ordering the new Yorahome 6550 Honeycomb platform I selected the 'US' instead of 'UK' variant therefor paying the wrong amount. This was quickly spotted and my order was saved whilst I was contacted, allowing me to send the shortfall. Who can fault that for service?

The service response was great - thank you for Geno's persistent in getting a good understanding of my issue that he was able to successfully correct my problem.

I needed assistance with a replacement part on my laser. Jim went out if his way to get me me what I needed. It is nice to know there is great customer and technical support if it is needed.