YoraHomeReviews of yorahome.com

Geno offered a zoom meeting, it's the best way to cut thru all the chatter, solved the problem in 1 min. I didn't know the laser had a separate on off button! 3 days of frustration. Thanks Geno

I had a major failure from my new 6550 - 40 watt laser engraver within 10 minutes out of the box. I emailed the help section of Yorahome on a Sunday afternoon. Sunday evening Geno replied and through several back and forth emails he diagnosed my problem as a laser module failure. Monday mid morning I called Yorahome to follow-up inquiring on a resolution and Jeremy answered the phone, found the ticket for help that Geno put in and within one hour I had a tracking number for my new replacement laser module. Everyone out there gives you lip service when trying to sell you your product. The quality and service after the sale with the best customer service representatives is where the rubber meets the road. Geno and Jeremy have my utmost respect and gratitude for that. I highly recommend Yorahome for that very reason.

Customer Service delivered as promised, knowledgeable help had prompt answers to my initial inquires, 6550 Pro ordered, 10 business days to pick up, added encouragement to join the YoraHome community to start learning...as I clean up shop space to build out CNC home base, at home! Thank you team.

My machine was delivered with a faulty controller; these things happen. The service from Yorahome in putting this right has been nothing short of exceptional, and ranks with the best customer service I have ever experienced. I had thought I would have to deal with the USA, which because of things like time zones would be somewhat inconvenient. I notified the problem by email, and was amazed to receive a phone call within half an hour (on a Saturday) from tech support here in the UK. The fault was diagnosed, and because of shipping issues with a replacement, their tech support person arranged for the controller to be collected for a board swap. Collected Monday, fixed and tested Tuesday, collected Wednesday, returned to me Thursday. Absolutely amazing service. I don't understand why Yorahome don't make more of the fact they have local tech support in the UK, expecially when it's so good. It would certainly overcome some of the concerns potential buyers have.

I had a fault on my Silverback 6060. Spindle would not rotate. After contacting Yora help line, Resolved in no time. Quick and efficient. Fantastic. Neil Denholm

Very polite and knowledgeable

YoraHome is brilliant, they will go to the extreme limits to find answer for you, over and above.

I was emailed quickly back and called promptly the next morning, I was was unable to catch the call But Nick left a voice mail so i could call him back, when i called back I got another very nice person that help me connect with Nick, Nick was busy with another call but quickly called me back. Nick was very patient with me and very helpful. We were able to resolve my issue and he went over a few things with me and also answered a few questions that I had and was very helpful and taught me a few things that I have already been able to use and help me use my laser even more and better. I could have not asked for a better person to speak to, He was very professional and easy to understand and talk to. I was very happy with my experience. Nick was great! I feel very confident in the future my trouble will be resolved quickly and nicely. Thanks again NIck!