YoraHomeReviews of yorahome.com

Response from YoraHomeNov 10, 2021

Hello Smith, Thanks for your review. We apologize for this unusual delay. Due to the overwhelming demand for deliveries worldwide, as well as modified practices by our shipping partners to keep their workforce and customers safe because of the Covid-19, customers should anticipate parcel delays especially during these holidays. DHL Express, UPS, and FedEx Express are responding to unprecedented parcel volumes. Therefore, the estimated shipping timeframes below are what to expect when placing an order with YoraHome between November 1 and December 31: USA: 1–15 business days International: 1–25 business days Please use the provided tracking information to check online for the most up-to-date information on the shipment. We appreciate your patience and understanding. We will continue to support you as our customer before, during, and after the buying & shipping process.

Response from YoraHomeJun 28, 2021

Thanks for your review Ross. When you have a moment, please just reach out to us at [email protected] or call 833-541-5997. We will be happy to help you out. Thanks

Response from YoraHomeJun 27, 2021

Thanks Ian for your review. We are sorry for your experience with our product. We provided answers to the common issues in our written manual. It is impossible to provide a solution to every possible issue in a written document. There are even some issues that we never experienced before which are mainly due to operator errors. When you have a moment, please just reach out to us at [email protected] or call 833-541-5997. We will be happy to help you out. Thanks

Response from YoraHomeJun 25, 2021

Thanks Lloyd for your review. We are sorry for your experience with our product. Unfortunately, it is not possible to condense all the knowledge around these machines in a written manual. This is why our instructions are made of written manuals and in-depth video tutorials that complement each other very well. If you need help with the machine we sell or a specific project, please reach out to us at [email protected] or call 833-541-5997. We will even be happy to schedule a 1-on-1 session to help you with the initial machine setup and the software we recommend. If you need advanced software support, please contact the software developer directly. Thanks

Response from YoraHomeJun 23, 2021

Thanks for your review Larry. Please take a moment to reach out to our technical support first, or send us an email at [email protected]. We've already shared average settings that you can use to laser engrave on mirrors, tiles, metal, etc. Make sure to join our Facebook group where many people like you share their settings and successful experiences with others. Thanks

Response from YoraHomeJun 18, 2021

Thanks for your review, Steve. We are sorry to read that you have some issues with the machine and our customer service. When you have a moment, please reach out to [email protected] or call us at 833-541-5997. Or, provide us with a telephone number that works that will allow us to communicate with you and set up a free 1-on-1 training session if needed. Looking forward to speaking to you.

Response from YoraHomeJun 12, 2021

Thanks for your review, Glenn. I'm sorry to hear that you've had this negative experience with our product. It's curious to know that all the revised assembly instructions we built along with the video tutorials didn't help. We also have live technical support via multiple avenues (Zoom video conference, Chats, Email, Facebook group, Phone support) available for free to all our customers. Did you use these avenues or reach out to us before leaving this review? If not, please call us at 833-541-5997 or send an email to [email protected]. We will be delighted to help you with any questions you may have with our products and allow you to save time and money. Thanks

Response from YoraHomeMay 17, 2021

Thank you Jack for your feedback. We are sorry about that issue with connecting the machine to your computer. It is probably an easy fix that we will be happy to help you with. When you have a moment, please reach out to [email protected] or call us at 833-541-5997. We will figure out the connectivity issues so you can start using your YoraHome product. Looking forward to hearing from you.