YitahomeReviews of yitahome.com

Bought a brand new L shaped sofa bed from Yita Home. It arrived with massive gaps between the cushions and frame, clearly a manufacturing defect. The sofa is uncomfortable, poorly constructed, and not even close to what was advertised. Customer service was a complete disaster. After providing multiple clear photos immediately, they dragged this out for weeks, hid behind a fake first name, and kept saying they needed to check with a vague “related team.” Instead of fixing the problem, they offered insulting partial refunds, first $20, then $100, hoping I would go away. They refused to send a replacement, refused a full refund, and repeatedly asked for more photos and videos as delay tactics even though the defect was already obvious. This is not customer service, it is a strategy to wear customers down. I am now disputing the charge and filing formal complaints. This company sells defective furniture and avoids responsibility. Do not trust the reviews that look overly positive. If something goes wrong, you are on your own. Avoid Yita Home unless you want headaches, wasted time, and a fight to get your money back.

I am filing this complaint with deep disappointment regarding YITAHOME and their complete failure to address a serious product safety concern. I purchased an air conditioner from YITAHOME through Amazon. Several months after installation, the unit began malfunctioning in alarming ways, including loud grinding and buzzing noises, excessive vibration, malfunctioning louvers, and visible electrical sparking during operation. Due to the clear safety and fire risk, I immediately stopped using the unit and had it removed from my home. I first contacted YITAHOME in mid January 2026 to report this issue and request a refund. Over the past three weeks, I have sent numerous emails, responded to every request they made, and submitted the Amazon purchase invoice promptly. Despite my repeated efforts and patience, YITAHOME has chosen to ignore my communications entirely. What is most disappointing is not just the defective product, but the complete lack of professionalism and accountability shown by YITAHOME. A company selling household appliances should take safety concerns seriously. Instead, my emails have gone unanswered, leaving me no option but to escalate this matter. I attempted to resolve this matter privately for three weeks before filing this complaint. YITAHOME’s continued failure to respond demonstrates an appalling level of customer service and disregard for consumer safety. Response to Yitahome's comment: How about you check your emails and reply to me? My last 3 emails went unanswered, so stop spouting nonsense, your company is a fraud!

We ordered from Amazon and it turned out the product is faulty. Yitahome promised us a refund since 14 January 2026 and they claimed that it has been processed and I just need to wait 3-5 business days, which already alarming considering PayPal is within minutes. Oh yeah, they can only refund through PayPal, and can't refund to your original payment. It's been 2 weeks since I first contacted them and 15 emails back and forth and guess what, no refund has been received. They even ignored my follow up email since 20 January! Total scam!!! IF YOU LOVE YOUR MONEY, STAY AWAY FROM THIS COMPANY. IT'S A FRAUD!!!!

I ordered a cabinet that unfortunately had minor defects. After contacting the supplier, I received a refund and was allowed to keep the product. A very fair deal, in my opinion.

Yitahome has been very responsive to my experience with the greenhouse and will improve their instructions based on my feedback and have refunded half the purchase price. I appreciate their swift and fair action. I wish I'd checked Trustpilot before buying after seeing 4.8 stars on yitahome.com for their 6 x 8 ft Black Framed Polycarbonate Greenhouse Kit with Sliding Door. My pro handyman gave up trying to assemble as the instructions were only pictures so small no detail was shown. The components were so flimsy, it wouldn't survive the first storm. It's going into the trash!

Yitahome- On 11/16/25 I purchased a 7.5ft Pre-Lit Aspen Fir Artificial Christmas Tree with 700 Lights Christmas. The tree arrive on time and no damage to the box. Once properly assembled, the lights would not sync up. There are 3 pieces to the tree. The top piece stays on a different light mode then the middle and bottom of the tree. White lights on top and colored on the rest or vise verse. I reached out to their support team and was told to provide pictures. Once they received these, they offered a $25 credit, suggested unplugging the lights and plug them back in and if this didn’t resolve the issue, I would need to hire an electrician. Per the companies, customers may request a replacement item or a refund if the product is defective. Yitahome customer service then offered a $35 refund OR they can escalate this matter to the after-sales department and would take 15-20 business days. I just want my prelit Christmas tree’s lights to properly sync up.

This item was defined by the seller as "used-mint" After we purchased it! They then felt that justified sending us a damaged item (wicker torn in two areas with hardware missing (all hardware floating loose in the box with a wide open corner) making it impossible to assemble!!! They made us first send photos, we did! Then they said they couldn't receive photos in the body of an email so we resent attachments. Then they asked us to do the same with our purchase order,,, over three hours invested in this injustice! They then said they couldn't help us because it was listed as "used"! They refused to comment on the "mint" condition part! This company is fraudulently using Amazon, Wayfair and oher reputable on-line outlets to rip off customers!!! FYI - a problem with a Yitahome product sold on Amazon results in Amazon referring you to the seller, Yitahome! Yitahome then blames Amazon…!!! Ultimately , Yitahome decides to sell through and have Amazon sell their products! The customer pays for it!!!

I ordered an air conditioner 12000 BTU, never arrived. Then I ordered through Amazon and it never arrived! Amazon kept my $$$ until I called customer service at 888-280-4331 and they finally agreed that I should be refunded. This place may be a sham site