YitahomeReviews of yitahome.com

DO NOT BUY! If I could give this zero or negative stars, I would. First, I tried to reach their website to contact them, but it isn't active. It gives you the code 503 Service Temporarily Unavailable (BIG RED FLAG). The Amazon rep wasn't able to reach out to them. The item has a major structural issue. The bottom cabinets are so tight against each other that the outer ones can't close when the inner glass ones are closed. The inner glass doors rub against the inner frame, so they pop when you try to open them and don't fully open. The inner glass cabinets also have a gap in the middle. Other issues: the wheels in the front have locking mechanisms on them, but you can't use the locking wheels because the frame blocks you from getting to them easily. You have to stick your hand under the frame and try to push the lock down without hurting your fingers or hand. The actual frame isn't build/designed well and doesn't feel like it would withstand day-to-day use. The directions were not that clear. If I didn't have experience building things from scratch, I might not have been able to figure out what they were trying to show in the directions. I would not recommend anyone to get this item because of these issues, and if you are planning on returning it, it will be a hassle to disassemble it after taking several hours to put it together (7 hours 23 minutes), and then hoping if you do exchange it, it won't have the same issue because of how poorly it was designed. It is also very suspicious that they have a 4.4-star rating on Amazon but a 2.2-2.5-star rating everywhere else. They also have several complaints submitted to the BBB (Better Business Bureau) in the last few months.

Product come damaged. Yitahome offer no customer service, I have assembled the product before noticing the damage and Amazon offer no option for replacement of the one damaged piece and insist I dismantle the entire bed side table to return it and get a replacement

I ordered a coffee table which took 2 hours to assemble and there is crack on the sides of the table. I purchased it off Amazon and was told there is nothing they can do and I need to contact the manufacturer. I could not find a contact number for them other than an American number which I cannot ring being in the UK. All I was looking at was a resolution without me having to dismantle the whole thing and send back. Amazon asked for the photos of the damage and then stated they could not help me. Yita homes contacted me after seeing my review and were prompt in coming to a resolution with me. Their responses were quick and resolution was given the first time

UPDATE: Yitahome did respond to me and provided a partial credit for my inconvienience. Therefore have upgraded the rating to reflect their attention to this matter. 9/14/26 I purchased a greenhouse exactly 1-year ago. It had some wind damage, so I recently contacted them about purchasing some replacement aluminum parts that are not found online through an extensive search. Their response was "we regret inform you that we cannot provide the parts you need as the parts itself is not available for buying, and the warehouse does not permit us to separate items from other sets." They continued... "Additionally, we regret to inform you that we cannot provide exact information on where to purchase the parts, as all our items are manufactured overseas and that information is confidential." What wasn't said was the manufacturer as mentioned in the parts list is in China. How is that for "great" customer Service! The parts list that came with the greenhouse lists each part with a unique part # for each separate part… obviously intending for the part to be repurchased or replaced if necessary. . Yet, Yitahome does not have access (or care to have access) for the parts of something they sold merely a year ago. Furthermore, they can't even tell you a specific supplier where you can purchase them.

Absolutely terrible customer service experience. The AC unit I received already had issues from the beginning, including damaged/missing components. After months of normal use, the unit suddenly started behaving dangerously. The outdoor unit continued running after shutdown, the indoor flap became extremely hot, and there was a strong burning smell coming from the unit inside my bedroom. It honestly felt like a potential fire hazard. Instead of handling the situation professionally, the company dragged the process out for weeks with endless delays, repeated questioning, contradictory responses, and constant requests for more information. Every time I answered their questions, another excuse appeared. First they questioned the installation, then the missing parts, then PayPal verification, then invoices from an account belonging to my landlord who has since passed away. What made the experience even more frustrating was that they repeatedly told me to contact Amazon, despite the fact that Amazon Customer Service had already directed me back to the seller because the order was outside Amazon’s warranty/return window. The company should already know how that process works, yet they kept sending me in circles. I provided detailed explanations multiple times, but it felt like nobody actually read the emails carefully. They kept twisting or misunderstanding previous statements while ignoring the main issue entirely: their product overheated and emitted burning odors after normal use. After reading other reviews here, I can honestly say my experience matches many of the complaints people mention about delays, stalling tactics, and difficulty obtaining proper resolutions. Very disappointing experience overall. I would strongly caution others before purchasing from this company.

Ich habe vor zwei Tagen über AMAZON eine Yitahome Stoffkommode bestellt, mit neun Schubladen. Fing an aufzubauen und war fast fertig,dann fiel mir auf, dass zwei gleiche Seitenteile des "Skeletts" dabei waren, sprich zwei rechte Seitenteile ,das linke fehlte. Also kontaktierte ich AMAZON und die Dame war sehr nett und gab mir die Email Adresse der Firma Yitahome, damit ich mir das fehlende Teil nachbestellen konnte. Also habe ich an das Unternehmen geschrieben,die haben dann erst einmal auf sich warten lassen und teilten mir mit,dass sie die "Ordernummer" brauchen um nachzuvollziehen, was fehlt ,wann und wo ich die Kommode bestellt habe. Ich habe Ihnen die gesamte Rechnung mit Bestellnummer und allem was dazu gehört,geschickt und was teilen sie mir heute mit ? Sie können angeblich die "Ordernummer" nicht finden,obwohl sie auf der Rechnung steht und sogar jetzt auf dem Rücksende Etikett. Ich habe das Teil wieder zurück geschraubt,alles verpackt und Morgen geht diese Kommode zurück . Nie wieder werde ich etwas bestellen,was von Yitahome kommt.Zumal sie dem Kunden nicht entgegenkommen,kein Ersatzteil, absolut nichts. ===================== Two days ago, I ordered a Yitahome fabric dresser with nine drawers from Amazon. As I began assembling it and was almost done, I realized that the kit contained two identical side panels for the frame—both were right-side panels, and the left-side panel was missing. I contacted Amazon, where the customer service representative was very kind and provided me with an email address for the company Yitahome so I could request the missing part directly. I wrote to Yitahome explaining the issue, but they took their time to respond. When they finally got back to me, they requested the "order number" to track what was missing and confirm when and where I had purchased the dresser. I promptly sent them the complete invoice, including the order number and all other relevant details. And yet, today, they informed me that they "cannot locate" the order number—despite it being clearly listed on both the invoice I sent them and even on the return label. Frustrated, I reassembled everything, packed it all up, and will be returning the dresser tomorrow. I will never order anything from Yitahome again—not only because of this issue with missing parts but also due to their lack of customer support and unwillingness to provide even a simple replacement part or any reasonable assistance.

Purchased a 2 dog crate furniture with drawers from Walmart. Com . Box was well packed and shipped correctly. 2 parts were labeled incorrect so had to take it back apart to correct that after we figured it out. Then went to put the drawers together and was sent 4 of 1 part and 0 of the other part needed. Couldn't install the drawers. It is a tv stand so has a power pack on top. It is too small for the cutout on the crate to install it, has a big gap and screw holes don't line up. I further contacted the the company through WhatsApp because the phone number was disconnected on the paper that comes in the box saying not to return to store. They are saying to contact Walmart because we ordered it from there. This company doesn't stand behind their products. Highly discouraged with the way yitahome handled this problem.

Bought a heavy duty greenhouse, collapsed under snow, blew panels all over my neighborhood twice in 2 separate wind storms, company gave me 100 dollars. Just going to build one it will last longer and probably be cheaper. Recap: Yitahome has made good on their product, they have refunded me the whole amount I paid for the greenhouse.