LeadershipExcellence
I purchased a greenhouse exactly 1-year ago...
UPDATE: Yitahome did respond to me and provided a partial credit for my inconvienience. Therefore have upgraded the rating to reflect their attention to this matter. 9/14/26 I purchased a greenhouse exactly 1-year ago. It had some wind damage, so I recently contacted them about purchasing some replacement aluminum parts that are not found online through an extensive search. Their response was "we regret inform you that we cannot provide the parts you need as the parts itself is not available for buying, and the warehouse does not permit us to separate items from other sets." They continued... "Additionally, we regret to inform you that we cannot provide exact information on where to purchase the parts, as all our items are manufactured overseas and that information is confidential." What wasn't said was the manufacturer as mentioned in the parts list is in China. How is that for "great" customer Service! The parts list that came with the greenhouse lists each part with a unique part # for each separate part… obviously intending for the part to be repurchased or replaced if necessary. . Yet, Yitahome does not have access (or care to have access) for the parts of something they sold merely a year ago. Furthermore, they can't even tell you a specific supplier where you can purchase them.
Response from YitahomeSep 14, 2026
Dear Customer, Thank you for sharing your detailed experience with our product. We sincerely apologize for the frustration you encountered regarding the replacement parts for your greenhouse. We take every customer's experience seriously, and we truly understand how inconvenient and disappointing it must have been to deal with damaged frame parts and the difficulty in sourcing replacements. We want to confirm that our team has since connected with you directly to address the situation, and a resolution was reached. We are grateful for the opportunity to make things right. If there is anything else we can assist you with, please reach out to us through the following link: https://www.yitahome.com/help Our customer service team will promptly verify your order details and work with you to find a proper solution. Once again, we apologize for the inconvenience and truly appreciate your patience and understanding. Best regards, YITAHOME Customer Service Team