YitahomeReviews of yitahome.com

Ordered a coffee table from Yitahome. When delivered the corner of the box was damaged and inside the top of the coffee table was chipped. Upon reaching out via chat I was offered a $15 refund. When I said no thank you they said that was all they were authorized to offer so they would have customer service reach out to me and it would be in the next 24 hours and to continually check my email. After this review Yitahome called. They had sent an email which had gone to spam (they used a different email heading from service rather than Yitahome). I responded and they have resolved my concerns. The rating is now 4 and not a 5 just because of the initial contact with “chat”.

Yitahome has excellent customer service. I purchased a 230 gal deck box. The plastic on the front corner of the lid cracked. I do not know how this happened. I contacted Yitahome for a replacement lid. They were unable to replace just the lid so they sent me a new deck box. The process was very simple. I just had to email some pictures of the cracked corner.

I purchased a 260 gallon deck box from Wayfair. Two months after I received it which is now past the time I can return it, the top of the box curled up, the screws pulled out of the metal framing and it is now open to the elements. After contacting Yitahome, they wont send me a replacement top unless Wayfair says its OK, but Wayfair is telling me that since its outside of the return window its now a warranty issue, in which YitaHome is dragging their feet and giving me the run around. Over 10 emails and phone calls this company customer service stinks.

Product was promptly shipped arriving as advertised and described. Customer service was very communicative, courteous and friendly. Will be buying more from them in the future.

It is good love it

The instructions for the deck box were useless. The illustration of the hinges did not look anything like what the picture shows and the box itself is of poor quality

Low quality and not worth the money. Their customer service is as bad as their product. Never buying from them again. If you decide to, I recommend just burning your money and hitting your head against the wall. You'll get more out of it that way. Good luck...STAY AWAY

Wonderful quality on outdoor furniture, fast shipping & GREAT customer service!! They are quick to respond and resolve any issues you might have! I was very apprehensive to buy from them because I haven’t really heard of them, but I’m so glad I did! I would recommend this company to everyone.