YextReviews of yext.com

Do not do business with this company! I handled a few listings for a national franchise. When the national folks decided to take all the listings under their Yext account I canceled my listings, however according to Yext I did not do it correctly and not all of them within the timeframe they wanted. They are still trying to charge me $1800 for no service as the listings are under the corporate Yext account now so they are already getting paid. They have now sent me to collections. You can’t get anyone on the phone and every email is just a standard response. I am not using any of their services and they closed the account so how do they think I owe them money?

Customer service is an absolute NIGHTMARE. Months of email chains, complete incompetence, forced to chargeback through our credit card company to fight fraudulent charges in which we were refunded. Continue to fight with the company 6 months later, I have never had a worst experience with any service provider in many years of doing business.

One of the good site to promote your business.

I have been working with yext since 2011 and I conitnue to do so because of the ease of their platform and the value it can bring to certain types of businesses. Most clients that do marketing with our agency use Yext because of the immediate positive impact it can make on their digital presence. I also have a dedicated account manager who is able to help me navigate the platform and make good decisions on scaling - very helpful.

1) Yext support makes every excuse imaginable to not help you fix any wrong Yext lisings. In 2-3 cases they have lied and claimed that my client had paid advertising services, and when I said the client did not, they demanded proof in which I had to do Yext's work for them, I had to ping these publishers multiple times just to prove that Yext was wrong. But even then, after a year and all this work trying to keep tabs on them, I am still waiting for an eta of when it will be resolved and getting one excuse after another from these lazy reps -- so we are back to square one. 2) Yext creates duplicates rather than updating your current listing. Their service says they will update in real-time, and you control your listing from the dashboard. They have an area where you can do duplicate suppression, but so many Yext duplicates aren't in there so that's when you have to reach out to support. One of Yext's publishers, ShowMeLocal, told me why Yext is taking a solid year to fix listings - "We are working with Yext to resolve all of your listings. The problem is that they have created duplicates instead of claiming the existing ones." 3) When I say it's been taking a year to work with Yext support -- I mean it. One rep has been working on a small handful of listings with a "We're still working on it!" type email every month for a year. My client is not happy and I'm not happy. What kind of crap service is this? We will be moving to a different service. I recommend trying Loganix as their customer service is far more competent and reasonably priced. Even BrightLocal would work better -- both are a better product and Yext has the absolute worst, most lazy, careless customer service reps imaginable. And this is coming from someone who has been working with Yext for over 5 years. Save you're money and go somewhere else -- don't waste your time. You'll regret every penny you spend on this service.

I received an email notification from Google that they tried to "request ownership" of my Google My Business listing. I have no idea who they are and did not request or authorize that.

I recently decided to upgrade my condominium which includes new window treatments. After contacting a varius different companies, I chose "Josel Blinds.". Harry the owner came out with various selections of blinds. He helped me select the perfect blinds including type and color.Thanks to Harry, his professionalism and knowledge, I have a beautiful updated condominium. I highly recommend Josel Blinds. Thank you Harry!

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.