Brad
Beware false reviews.
Multiple attempts this company has tried to buy a positive review from me when I’ve had a very poor experiences with their support as well as getting all necessary items for my product. After my initial poor review they offered 2 months of their subscription service if I changed my rating from a poor rating to a 5 star rating. Edit: I wanted to add the specifics of my experience. - ordered treadmill. - treadmill packaging was poor so parts fell out during shipping. - took about a month to get the necessary parts to assemble my product, even then some screws were missing but I bought them. - I was offered a single month free subscription as compensation. - closer to ticket resolution I was asked to give a 5 star review in order to get an extra 2 months free. - after receiving this, I left a 1 star review talking about this shady practice. - I was reached back out to offering my 2 more months again as compensation. - was told TO REDEEM THE COMPENSATION I HAD TO CHANGE MY REVIEW TO 5 STARS. It seems pretty clear to me that your company is buying reviews in the form of subscriptions, this entire experience has been unacceptable.
Response from Yesoul FitnessOct 24, 2025
Dear customer, We’re very sorry to hear about your experience and appreciate you taking the time to share it. At YESOUL, we strictly follow Trustpilot’s guidelines — we never request or require customers to change their ratings in exchange for any offers. From time to time, we do provide goodwill gestures, such as free subscription trials, to thank customers for their support, but these are never conditional on reviews. It’s possible that one of our representatives did not communicate this clearly enough, and we sincerely apologize for any misunderstanding this may have caused. We’ll conduct further internal training to ensure our customer service remains professional and transparent in all communications. Please feel free to contact us, so we can look into your case and make things right. Thank you again for your feedback — it truly helps us improve.




