Yesoul FitnessReviews of yesoulfitness.com

I purchased the bike as a birthday present to myself, and I love it!

Very fast delivery with great tracking every step of the way. I was sent the wrong plug but the customer service team members that I was in contact with were fantastic (Rachel and Parhelia)! I have done Spin classes for 14 years and this bike feels smooth and comfortable to use. Putting the bike together was very easy and straightforward.

I purchased the Yesoul G1M Plus Bike, I totally loved it to the point that I've just recently also purchased the Yesoul R1M Plus Rowing machine and will be purchasing the Yesoul Walking Treadmill for Seniors with Long Handrails for my mother-in-law. There is something to say for a company that has wonderful product. Awesome membership packages (so affordable) and wonderful instructors and employees from all departments. This company has provided me a way to take care of myself with hope and promise that I absolutely can do this. I love Yesoul, Yesoulfitness and their employees beyond words and am grateful to everyone at the company. I've already purchased the membership. Hopefully for the 3 year plan I purchased the first year when I bought my bike, and then I took advantage of the 2 years for a $100. Just yesterday. Let me know if I can owne shares ;) . Thank you for giving me hope for my future in health and in my state of mind towards myself. Sincerely Augusta Gordon

I purchased a Yesoul Fitness rower and noticed that the strap was fraying on the very first day I used it. I initially thought the strap was being damaged by the mechanism inside the magnetic hub. I contacted the company, and they requested the serial number and the usual photos. It took them two weeks to send a replacement, but it wasn’t just a strap—it was an entirely new hub with the strap already attached. Since there is no real service presence in the U.S. (because it’s made in China), I had to take the rower completely apart—and I mean completely—only to find out that it had been assembled incorrectly at the factory. There was missing hardware (a nut) that should have been part of the hub assembly attaching to the frame. The hub was also misaligned, which caused the strap to fray. The replacement hub they sent came with no instructions. Instead, they provided a poor-quality video that only showed how to remove the old hub. It did not explain or demonstrate how to properly coil the strap onto the new hub so it could be reassembled correctly and achieve the proper resistance. I consider myself mechanically inclined, but after spending four hours trying to figure it out, I still could not get it working. I was never properly instructed on how to wrap the strap around the hub to make the rower functional again. I provided them with all the details about how the rower was incorrectly assembled from the start. The strap began fraying on day one, and I even had to row unevenly just to keep it from rubbing inside the hub. I’ve owned this rower for five months, and it’s now been four weeks since I’ve been able to use it at all. Their only offer to compensate me was a $30 refund on a $400 purchase—which is insulting. I did nothing wrong. This is clearly due to their negligence and poor quality control. The rower might work if you’re one of the lucky ones, but when it fails, you’re left with a large, useless piece of equipment. I do not recommend buying this rower. They do not properly support their product or their customers when things go wrong, and their compensation is completely inadequate. Do not buy it—you’re on your own once they take your money and ship the product.

Ordered my spin bike on Sunday afternoon and arrived Tuesday afternoon. Super quick delivery which is great. I’ve only had the bike a day now but I really love it. It’s built really well feels sturdy and the screen is great. I have had help and support of a few different yesoul advisors and so far the service has been super. Thanks

I was searching for the right indoor bike for quite some time, when I came across this brand, it had the best reviews ! Once received it did not disappoint, the seat is super comfortable (with an optional padded add on) it’s so smooth and exceptionally quiet (someone else in the house hold wouldn’t be able to hear you). It’s easy to assemble and the screen is huge! Definitely recommend.

I purchased the YESOUL bike to support my well-being and reduce stress, but it has become a significant source of frustration instead. As a full-time professional and founder of a nonprofit animal rescue, my time is incredibly limited, and this experience has been a massive drain on my resources. The Issues: Hardware Failures: The bike arrived with a defective screen (audio only). After weeks of "troubleshooting," it now displays a persistent "Unauthorized" error and the sensors for cadence and resistance have failed completely. It is now a non-functional "brick." Misleading Advertising: Their website claims the app is "free to use," but core features are gated behind a mandatory paid subscription that was not disclosed upfront. Poor Support: I have spent over three weeks in a loop of repetitive emails. Despite providing photo evidence of the defects, they continue to demand "homework"—asking me to check internal wiring and flywheel lights—rather than taking responsibility for a defective unit. They offered a 2-month credit for a bike that doesn't work, then reneged on it during the refund process. Incompatibility: Their support insists on Zoom calls during business hours that do not accommodate working professionals. Bottom Line: If you are a busy person who needs equipment that "just works," stay away. YESOUL expects the customer to act as an uncompensated field technician for their faulty products. I am currently pursuing a full refund through PayPal.

Wir haben das Yesoul G1M Max als Geburtstagsgeschenk gekauft und sind rundum zufrieden mit Yesoul als Unternehmen. Die Bestellung war unkompliziert, die Lieferung super schnell – perfekt für ein Geschenk! Der Aufbau ging leicht von der Hand, und auch der Kundenservice ist wirklich top: schnelle, freundliche Hilfe per Chat oder E-Mail. Das Bike selbst macht richtig Spaß, vor allem durch die Möglichkeit, Inhalte wie Serien oder Sport zu spiegeln. Insgesamt ein tolles Kauferlebnis – klare Empfehlung!