Yesoul FitnessReviews of yesoulfitness.com

Great product, very well made and they have extremely helpful customer support with rapid response time with whatever you may need. Highly recommend.

The Bike is nice, I was a spinning instructor many years and wanted one for my home as I got older. This is perfect, and was simple easy instructions to assemble. Shipping was also pretty quick and faster then expected. Also was a good value for the price.

Do not buy from this company! Their products are rubbish and they are scammers. Do not buy! This has been one of the worst customer service experiences I have ever encountered. I first requested a refund in April and, months later, I am still waiting for my money. What should have been a straightforward resolution has turned into a lengthy, exhausting process with constant delays, unreasonable requests, and poor communication. Throughout this process, I have complied with every request made by the company. I have provided photographs, videos, and additional evidence whenever asked. I was even instructed to cut the cables on the screen, which I did in good faith to assist with their investigation and refund process. Despite doing everything requested of me, I am still without a refund. To make matters worse, multiple parcel collections were arranged, and I repeatedly made myself available at home to facilitate them. On more than one occasion, the collection simply did not happen. My time has been completely disregarded, and I have had to rearrange my schedule multiple times for no reason. The most frustrating part is that after asking me for photos, videos, and even requiring me to cut cables on the product, the company has become increasingly unresponsive. Emails have gone unanswered, communication has been poor, and I have been left chasing updates with no clear resolution. At this stage, the experience has been so disappointing that it feels as though the company is doing everything possible to avoid resolving a legitimate refund request. Months after my original refund request, I still have no refund and no satisfactory explanation for the delays. This experience has caused unnecessary stress during an already difficult and vulnerable period in my life. No customer should have to spend months chasing a refund after fully cooperating with a company’s requests. Based on my experience, I cannot recommend this company. The handling of my case has been so poor that it has completely undermined my trust in the business.

I ordered the rower mid April and was delivered Mid July. Unit was delivered with a defective power connector. Company responded but unfortunately sent the wrong part. Communications was confusing and slightly problematic but by mid August the company sent me a brand new unit and it is a very good rower. Quiet and comfortable with good media interface.

I recently purchased a Yesoul recumbent bike as a replacement for a ten year old model that had served me well. This new bike is outfitted with a large screen for exercise programs or just connecting your music or movies. The seat is extremely comfortable with a large mesh back support. I’m very pleased and highly recommend.

Tapis de course au top. Facile à monter, de bonne performance pour coureur amateur. Écran de bonne taille. Je recommande

I cannot recommend YESOUL based on my experience. I placed an order based on the advertised free shipping offer. After payment was taken, I was contacted and advised that I would need to pay an additional AUD 85 shipping fee before the order could be dispatched. As free shipping was a significant factor in my purchase decision, I declined the additional charge and requested cancellation of my order and a full refund. YESOUL's own email stated that if I did not wish to proceed, they would be happy to assist with a full refund. Despite this, I have had to repeatedly follow up seeking confirmation that my order has been cancelled and my refund processed. The most frustrating part has not been the additional shipping charge itself, but the lack of communication after I requested cancellation and refund. Multiple requests for confirmation have gone unanswered. If the matter is resolved promptly, I will happily update this review. However, based on my experience to date, I would encourage potential customers to carefully consider the possibility of additional shipping costs being requested after purchase and the difficulty I have experienced obtaining confirmation of a cancellation and refund. 1 Star. Thank you for your response. The problem is not the explanation regarding the shipping fee. The problem is that your company advised me that if I did not wish to proceed with the additional AUD 85 charge, a full refund would be provided. I advised that I did not wish to proceed and requested cancellation and a refund. Since then, I have had to repeatedly follow up seeking confirmation that the refund has been processed. Your public response states that you are willing to resolve the matter. However, the resolution I requested from the beginning has been simple: cancel the order and refund my payment. I am not seeking an alternative address, a membership extension, or any other solution. I am seeking the refund that was offered when the additional shipping charge was introduced after purchase. Once the refund has been processed and confirmed, I will update my review accordingly. Update: I have now received my full refund, and I acknowledge that once the matter was escalated, the refund was processed promptly. My original concern was never the refund itself. It was the experience of being asked to pay an additional AUD 85 shipping fee after placing an order that was advertised with free shipping, followed by the difficulty in obtaining confirmation that my cancellation and refund request had been actioned. To YESOUL's credit, the refund has now been completed in full, and I appreciate that outcome. While I remain disappointed with the overall purchasing experience, it is only fair to update my review to reflect that the matter has now been resolved and that the refund was processed without issue once action was taken.

Super bike leicht zum aufbauen. Gibt aktuell nichts zum aussetzten was mir super gefällt ist der Service sehr schnellehilfe innerhalb von 30 Minuten und alles super gelöst. Ich bin froh dieses bike gekauft zu haben