Yesoul FitnessReviews of yesoulfitness.com

Very good spin bike easy to set up. Delivery service was very good

If I could provide 0 stars for customer experience I would. I purchased a treadmill because of good reviews and the initial belief that it qualified for free shipping because I live in a capital city so surely it wouldn’t count as a remote location, I was wrong $150 shipping to Perth. I thought fair enough it’s EOFY and the treadmill is 50% off and it’s in stock, so I went ahead with the purchase. Fast forward a week I still haven’t received a tracking code, so I reach out to ask where it is, my first response is that it’s in another warehouse and that if I wanted to receive my item without delay I’d need to pay another $25. I said no and on principle I wouldn’t pay another cent as this is scummy behaviour from an online retailer. They explain this is an error and offer me 3 months free membership, but they provide no delivery ETA. I email them again asking for a delivery ETA and they reply saying they actually don’t have any stock in country, weird they would have happily taken $25 without it improving my delivery timeframes, anyway as I did in my previous correspondence I ask them to process a refund because they cannot meet the delivery expectations they set during purchase. Now I’m getting no reply and it seems the only way to get this company’s attention is to post a bad review here. To the owners of YESOUL do better! Fix your shipping policy to inform customers where free shipping isn’t applicable, an actual list of locations. Stop emailing customers after purchase requesting delivery fees, I’ve never experienced this in my life it’s a total wtf and made me believe it’s a scam. Fix your stocking levels so customers are informed when things run out of stock and implement stock holds when customers make their purchases. Fix your customer service when a customer is unsatisfied with the experience process the refund. Right now you are a company that looks like a scam. #UPDATE 21/07/2026# As an update to my initial review, yes posting here did illicit the expected reaction of a company trying to maintain a good reputation. My refund was processed in full but they initially must have misunderstood my intentions after telling me that the customer service representative involved had been punished. I explained I did not wish for anyone to be punished for the failings of their company to provide goods to their customers. As an act of goodwill they sent me a massage gun free of any charge which I do appreciate and it seems to be of good quality, but it’s early days. It comes in a nice box, has a premium feeling carry case and is charged with a USB-C cable, will it last though? I asked them to make their Australian shipping policy more transparent and they have done so, so they do seem to want to improve their service. I also hope that their online inventory reflects their local warehouse inventory so people are not misled on delivery timeframes. Will I shop with YESOUL in the future? Probably not, once burned twice shy!

⭐⭐⭐⭐⭐ A True Game Changer! After a knee injury ended my running days, I struggled for years to find a workout that challenged me physically while giving me the same sense of accomplishment I used to feel after a great run. I tried treadmills and several exercise bikes, but nothing ever kept me motivated until I purchased the Yesoul G1M Plus. This bike has completely changed my fitness journey. The build quality is outstanding, the ride is incredibly smooth, and the resistance provides a serious workout for every fitness level. What truly sets it apart, however, is the Yesoul app. The guided workouts, scenic rides, structured training programs, and progress tracking make every ride engaging and purposeful. Instead of simply exercising, I now feel like I'm training toward something. For the first time since my injury, I actually look forward to working out again. I'm already seeing improvements in my fitness, endurance, and overall well-being, and I finish each ride with the same sense of accomplishment I once found through running. If you've been searching for an indoor bike that delivers an exceptional workout while keeping you motivated and coming back for more, I wholeheartedly recommend the Yesoul G1M Plus. For me, it has truly been a game changer. More than just helping me regain my fitness, this bike has helped me rediscover the joy, confidence, and discipline that come from challenging myself each day.

I have been very pleased with the customer service of Yesoul Fitness. I initially had a couple of questions regarding set up so I reached out to Yesoul. I had a response in about 24 hours and they answered my questions. They then followed up again the next day to make sure my issue was resolved. Very pleased with their service. Now regarding the fitness bike. We are quite pleased with the quality of the bike and how smooth and quiet it is. We have used it everyday since we got it a week ago and so pleased with the product. It was recommended to us by our Chiropractor. Great product. I recommend it for a fitness bike. Good job Yesoul. Thanks!

Das bike ist absolut toll. Es übertrifft meine Erwartungen. Ist Ultra leise und wackelt auch nicht. Ich trainiere super gerne damit :)

The Yesoul Treadmil is excellent , the design ,screen monitor ,powerfull ,I'm very happy with this product 5/5 .

Worst company I have ever dealt with. They knowingly ship with a courier that has nothing but 1 star reviews, tell you that the tracking is unreliable and you will have to constantly ask the courier for updates. When the bike arrived, the bike seat cover was not in the box. The bike did not work, I asked to send it back for a full refund, they insisted if they sent me a new magnet it would work, it didn't. I had already asked for a refund over 10 times at this point, and they told me they were sure if they sent me another part it would work that time. They made it almost impossible for me to return the bike and get my money back, even though their website states you can send it back for any reason within 14 days. Finally got my money back after having to raise a chargeback, do not use this company. Took weeks and weeks of arguing before I could resolve my issue. Ordered another bike from elsewhere, came the next day and works perfectly.

Bike quality is excellent and the riding experience is great. Speakers are loud and really helps the time pass by quickly.