YardzenReviews of yardzen.com

Exceptional experience from start to finish. The design was spot on and my project team was quick to respond and address my concerns. Would absolutely recommend.

Did not meet my hardscape design goals or criteria. Customer service is poor. Only lip service. This is a total waste of money.

So disappointing - the lack of communication, the lack of follow through, failure to listen or pay attention to detail. Slap job, boiler plate. Waste of money and inordinate waste of time.

I had high hopes based on the reviews I saw (only on their website, I know red flag), so I went for it. I paid for a full yard design job. While I am a designer, I don't know anything about yards and plants, so I gave them my thoughts up front. Even gave them an AutoCAD drawing with dimensions and my ideas to get the ball rolling. All I needed was for them to fill in the gaps and make my space beautiful. In only a week on so they had the design done, so I was pleasantly surprised. Yet there was a lot that they forgot to put in, or just ignored my ideas that I wanted incorporated. So I saw a button to push to (for a $100) you could have a call with the design team. Although I didn't feel like I should pay additionally for their error, but I did it anyways because I wanted to get this design finalized and I thought talking to a person live should remedy the situation. Once again, the design was ready and again things still weren't done right. I then paid again (about $300) for a revision and another meeting with a design consultant. Don't get me wrong the design consultant seemed to understand what I was saying and took notes along the way, but yet again the revised design wasn't reflecting what I asked for. I'm not sure if it's just a breakdown in communication, from the person I talked to then describing changes to the actual person applying the changes to the drawings or a misunderstanding on the designer's side, or maybe they don't have a quality department making sure all changes asked for are properly applied, but I was disappointed at this point. Ultimately, we went through multiple revisions, and I'm still not satisfied with the results. I almost felt at times that maybe they do this on purpose to be able to charge extra for multiple revisions. In any case, lesson learned.