YarboReviews of yarbo.com

The setup was a challenge but we got it done. It worked great for 3 weeks and then just stopped cutting grass. The blades wouldn't start turning when told to cut an area. I could manually start the blades with the app. This showed it wasn't a mechanical issue. Support is terrible. You call or open a ticket and receive an email saying we're looking into it. No one that answers the phone has a clue how to help. One rep told me the R&D team (tech support) was in China and they would look at it the next day. 7 days go by and no results. Thank goodness I purchased through Amazon because Yarbo didn't want to honor their 30 day money back guarantee. All I got from them is please give us more time. Great product when it worked, terrible support for a $4,500 product.

After trying to cancel before it even shipped Yarbo chose to “open a ticket” instead of canceling and rush shipped it to my house. Not only was the unit previously opened but there was a disaster of a time setting up. This all coming after trying to cancel and they still wouldn’t cancel and have unit picked up. Now. Two months later an almost 7000$ layer. The damn thing always breaks. Tech support opens a ticket and nothing ever happens. I’ve spent at least 12 hours in two months working on it. I could have bought a riding lawn mower and spend that time mowing my yard myself. On top of all this with the unit not working customer service crap technical support is crap. They always have excuse. Excuses still don’t have a refund or return going. They still haven’t shipped the accessories. I purchased with my original order that I was supposed to have in August. This company is full of crap they lie, cheat and steal, and make excuses why they can’t follow through with their obligations. If you bought or are planning on buying a autonomous mower, do it from a different company this company is shit.

Seit Kauf praktisch nicht einsetzbar. Erstes Ersatzteil kam nach > 1 Monat, danach Dauerfehler (Schneidwerk/„Überstrom“/„Klinge anpassen“), GPS‑Ausfälle, später Elektronik-/Power‑Board‑Alarm. Austausch‑Core ließ sich nicht koppeln (weder App noch Controller). Rücktritt erklärt – Yarbo verweist auf interne Rückgaberegeln statt das naheliegende Gewährleistungsrecht zu respektieren. Ergebnis: Zeitfalle, Kostenfalle, keine Rücknahme. Aus unserer Sicht: warnen. Was passiert ist – stark verkürzt: Start: Mähscheibe bricht bei normalem Einsatz → Gerät wochenlang still, Ersatz extrem verspätet. Danach: ständig Schneidwerksfehler („Überstrom/Klinge anpassen“), Abbrüche bei Wendungen; GPS‑Lücken auch im Freien. Später: Batterie/Power‑Board‑Alarm; zugesagter Austausch‑Core kommt – koppelt nicht (keine BT/WLAN‑Verbindung, „Ready to work“ und aus). Summe: Die ganze Saison über mehr Stillstand als Arbeit. Unser Aufwand (Fehlersuche, Mails, Demontage, Ersatzmaßnahmen) lag um Größenordnungen über dem, was das System je geleistet hat. Zum Verhalten von Yarbo: Mehrere Nachbesserungen gescheitert. Auf unseren Rücktritt hin: keine Rücknahme, stattdessen Hinweise auf interne Fristen/Policies. Genau dann, wenn Kundenschutz greifen müsste, wird auf Zeit gespielt. Für uns wirkt das wie ein Hinauszögern, bis Käufer aufgibt. Fazit: Die Werbeversprechen (Autonomie, Zuverlässigkeit, Service) wurden in unserem Fall klar verfehlt. Wer betriebs­sichere Außenpflege braucht, sollte – solange sich Service, Ersatzteil­logistik und Rückgabe­praxis nicht grundlegend ändern – die Finger davon lassen. From day one the system was practically unusable. The first spare part arrived after more than a month. Then came constant cutter‑deck errors (“over‑current/adjust blade”), GPS dropouts, and later a power‑board/battery alarm. The replacement Core wouldn’t pair (neither app nor controller). We withdrew from the contract—Yarbo pointed to internal return policies instead of honoring basic warranty principles. Outcome: time sink, cost trap, no return. Our verdict: avoid. What happened (short): Start: Cutting disc broke under normal use → device down for over a month, spare part far too late. After that: persistent cutter‑deck faults, stops on turning; GPS issues even in the open. Later: battery/power‑board alarm. Replacement Core: arrived but wouldn’t pair (no BT/Wi‑Fi; “Ready to work” and then nothing). Net result: An entire season with more downtime than work. Our effort (troubleshooting, emails, teardown, stop‑gap measures) was orders of magnitude above the system’s output. Yarbo’s handling: Several repair attempts failed. After our withdrawal, no return, only policy/return‑window arguments. When customer protection should kick in, they stall. Conclusion: Marketing claims (autonomy, reliability, service) were not met here. Until service, parts logistics and return practice are fixed, best to stay away.

Pretty sure this got released to the public before it was ready. I’ve had nothing but problems and it’s been extremely time-consuming. I actually bought this thinking it would save me time on yardwork. I’ve spent more time with tech-support than I would have mowing. They are currently replacing the mower deck because it’s broken but if you don’t save the original boxes, they charge you for a box to ship it back in. I’ve tried to return it several times and they talk you into a meeting with tech-support which fixes the issue until the next time you try to use it and then it’s broken again

Worst company ever to purchase from, SCAM. I canceled my order weeks later they still shipped the Yarbo. I refused the delivery. Now they refuse to refund the money. Now, I am contacting my credit card company, BBB and CFPB to file formal complainrs

⭐☆☆☆☆ Absolutely Horrible Experience – Do Not Trust Yarbo I cannot express how disappointed I am with my experience with Yarbo. What was supposed to be an investment in a premium snow-removal device turned into an expensive, time-wasting nightmare that dragged on for over 8 months. 🚫 Product Never Worked From the moment we received the Yarbo unit, it was defective. The emergency stop button was broken out of the box, and despite following all setup and firmware update instructions, the device never functioned during the entire winter. Yarbo initially claimed they would replace the faulty unit—instead, they mailed us a part and expected us to perform our own repairs on a brand-new product. 📉 Terrible Support and Endless Delays Despite dozens of emails, voicemails, and escalations, Yarbo's support team was inconsistent, slow, and evasive. They constantly asked for information we had already provided and dragged out the process for months, while we spent nearly $900 on snow removal services the Yarbo was supposed to handle. 💰 Refund Scandal – Surprise Deduction of $515 After finally agreeing to a return, Yarbo confirmed in writing they would send return boxes at no charge. But after I sent the unit back, they quietly deducted $515 from my refund for those very same boxes—a charge they never disclosed in advance. When I pushed back, they refused to reverse the charge, hiding behind vague policy language after the fact. 🤯 Zero Accountability The worst part? Despite acknowledging their failure and admitting the device was defective, Yarbo: Refused a full refund. Gaslit me with generic apologies. Closed my support ticket without resolution. This company has no regard for customer trust, no quality control, and no intention of standing behind its promises. 🚨 Bottom Line: Avoid at All Costs Overpriced product that never worked. Deceptive support and refund practices. $515 stolen from my refund after their product failed. Months of wasted time and stress. Save yourself the money and headache. I will never recommend Yarbo to anyone and plan to share my experience as widely as possible.

The whole process has been horrible from the time I purchased it to trying to cancel. I paid thousands of dollars and customer service is horrible. If you do decide to buy this, Yarbo buy it from Amazon. It’s cheaper and you get more product for your price. I’ve called Yarbo multiple times and they keep on making excuses. Why not to cancel the order they will not let me speak with a manager and say they’ve escalated it multiple times and I never hear anything back. I’m now out thousands of dollars and don’t even have a product.

I had a Yarbo which worked for 2-3 weeks out of the 4 months I had it, with it breaking in multiple different ways. I now have a ruined garden. The company itself treats you punitively if you are angry at their poor performance. The Yarbo itself crashes into cars, no-go areas and most of the sensors (ultrasound, rear cameras) don't even work for obstacle avoidance. The customer service is poor and slow. Do yourself and your wallet a favor and don't buy into their rubbish robot. The one that has replaced it from another manufacturer is wonderful in comparison, this is just a bad joke at your expense.