YarboReviews of yarbo.com

Very Poor Customer Service I have a Yarbo (snow blower, leaf blower, lawn mover incl trimmer) since 2024. I am now at core #3 due to various issues (no problems with exchanging the cores) and the snow blower and lawn mower worked fine so far. The problems started when I tried to operate the trimmer (I bought it last year for this season). Here is my customer service nightmare: I kept getting error messages and the brand new trimmer never started to spin. I opened a ticked on May 25, 2026. On June 9, the Yarbo customer support informed me that the trimmer is broken and that I would get a new one. On June 12 I got a message that a "refurbished core" is on its way. After contacting the customer service again, they told me that it is a mistake and a trimmer will be shipped soon. On June 22, I reached out to Yarbo when the trimmer would ship ... later the same day I received a message from UPS that a shipment is on its way from "VOC-Jerry" and that I need to pay import fees for $103.97 ... I called UPS and they couldn't provide any details but recommended to cancel it if I do not know the sender ... which I did. Potential scam. On June 23, Yarbo send me a note informing me that the trimmer is on its way ... with the UPS tracking number I just canceled ... After countless emails back and forth they informed me that they can only send me a new trimmer in August 2026 and that they would give me 5,000 Yarbo points to compensate for the poor experience ... The points never made it into my account. On August 21, I received an automated pickup notification from Yarbo support ... I thought the trimmer is on its way and contacted them that I am still waiting for the trimmer ... and the points. After several email exchanges and trying to explain why I still do not have a trimmer ... I haven't received an update since August 28, 2026 ... Yarbo Support does not react to my requests about getting an update ... complete silence ... Today, is Sept 6, 2026. Would I buy a Yarbo again: No. Not because of the product. I love it but because of the terrible customer service. I hope this helps. Update on Sept 20, 2026: The Yarbo team managed to address all the issues I mentioned above in the meantime. I love their products and their customer service has dramatically changed since the beginning of Sept. Timely and transparent updates on what is happening, what to expect etc. Just how it should be. I understand from my the customer service contact at Yarbo that they have changed their processes based on this case. So, I trust such a case will not happen again. We started with the snow blower more than 2 years ago and in the meantime we own all their modules (Lawn mower, Trimmer, Leaf blower, Snow blower). I plan to upgrade to the Lawn mower Pro for the next season as we have a rough patch of grassland at the back of our property. They have been a game changer for us here in Alberta. We sold all our other equipment for snow removal and yard care (zero turn mower, snow blower etc). So, after the changes in their customer service, I can fully recommend Yarbo again.

I preordered a Yarbo mower and snowblower a few years ago. There has minor quirks etc throughout getting it set up etc, as expected being a new unit. Yarbo has been very responsive on getting these issues resolved as well as any mechanical failure. I have received any replacement parts fast and follow-up has been spot on. The unit now runs seamlessly for the most part. All in all I have been very impressed with the company.

Love our two Yarbos! I’ll say upfront, if you expect to drive this machine out of the box and onto your lawn to mow, you will be disappointed. There is a learning curve. If you read, use the wiki, ask questions, go to the Discord meeting on Wednesday nights, and contact Yarbo Support, IN THAT ORDER, anyone can figure it out. If you do these things, and Yarbo Support can’t fix it in the end, they will replace it. Mostly (not always as there are rare exceptions) the people who whine and complain HAVE NOT done the work. When I sold my 40 year old small lawn tractor as a museum piece, a replacement was $25,000. AND I STILL HAVE TO DRIVE IT!! Yarbo has saved me 253 hours in the last 10 months. I have a 26 hp tractor with a bucket and 62” mower deck. The deck hasn’t come out of the shed this summer. I use the bucket only for plow snow and to push back banks when they reach 4-5 feet. I’ve had my first Yarbo almost a year. I researched them for two years before I bought and talked to the prototype testers as they were just really coming to the mass consumer market when I got mine. It’s the best on the market. I have two cores, two mowers and a blower, and cover almost four acres mowing and an acre total blowing. There is a fair amount of setup involved, but if you follow directions and don’t rush it’s not bad. There is TONS of support from Yarbo. You see some folk complaining on facebook, but usually they are taking shortcuts. I’m a retired educator, so my interest is in helping people learn about robotics. Some people just sell machines. I love Yarbo because I don’t like people getting taken advantage of. It is also why I do demos and am an amateur contact so I can help people for free without a conflict of trying to sell them. If Yarbo won’t work for you, I’ll tell you. And Yarbo will too. I love Yarbo products and the positive, supportive attitude of the Yarbo company SO MUCH that I’m in the process of setting up a dealership and repair center. The excitement and the fun, the look on people’s face when they get a Yarbo set up is priceless. We get to sit together, have a cup of coffee, and chat while a couple of button pushes cuts the lawn.

While Yarbo isn't perfect, it has proven to be a great tool. We are from Canada, we winter in the southern USA. Last year, Yarbo kept my 6000 ft driveway clear while away with very little trouble. I was able to control it remotely making it easy to ensure it was working properly. The small issue i had with cameras, the support team was able to get it operating within minutes of receiving my email. My only wish is that the battery lasted longer in the winter months. But at -30c, what can you expect. It took 2 charges to complete the driveway. After returning home I purchased the pro mower and haven't had to manually cut the grass at all this year. Its been great. We have over 20,000 sq ft of lawn, and again, while not perfect, the lawn always looks great. Enough so that my neighbor just purchased one and loves it.

Yarbo has been a great addition to my property. With a 5000 sq ft driveway to snow blow in harsh Canadian winters - Yarbo has been able to handle light fluffy, dense wet snow and ice. It sometimes does get stuck - but that is because of my rural country laneway that is unpaved. Customer service has been great so far - although a little disjointed sometimes when multiple people pick up your ticket. Overall though Yarbo goes above and beyond for the customers. No software update issues, no battery or mechanical issues. I'm more than a year in and it is smooth sailing so far.

I ran into a number of issues early on with my Yarbo, GPS issues, battery overheating alerts, and connectivity problems. Since then, Yarbo's support team has really come through for me. They worked closely with me to sort out every issue, and stuck with it until everything was running smoothly. Genuinely great people to deal with, patient, responsive, and clearly invested in getting it right. They stood behind their product, and I'm happy to update my review to reflect that, because they've earned it. Been working flawlessly. Thank you.

Purchased Yarbo snowblower package in December2025 hesitantly and it has beyond a doubt proven itself in a central New Hampshire winter setting ! Had a couple of hiccups during initial setup and the support team got me right through them promptly. This machine sits in a semi remote setting on its own and performs regularly and flawlessly so far. I cannot and won't speak for others but my results have saved me countless hours of snow removal. I will say it is working an 1800 square foot paved driveway basically a horseshoe shape .I have taken control of it manually also from over 70 miles away again it did what was wanted. There is a learning curve no doubt but patience will pay off. Although only one and three quarter month owner I`m sold and can't say enough. I hesitated and hesitated for months to make a decision ,read and watched numerous videos and finally decided. Glad I did !

My yard has never been this well maintained. I dreaded mowing the lawn. Especially in the heat of summer. I would delay and procrastinate as long as I could before forcing myself to go and mow the lawn. It would usually be so long that it would take a couple of passes to get it cut down and would leave clumps on the lawn killing the grass underneath. Yarbo has completely changed this for me. My lawn is maintained twice a week now instead of once every two to four weeks. It is an awesome feeling to come home every evening to a well manicured lawn with beautiful stripes. In the winter, it converts to a snow blower and blows the snow off my driveway, patio, sidewalks, and even clears a spot in the yard for the dogs to use to bathroom. The leaf blower module is amazingly powerful and follow me mode is such an awesome feature with that module or with the smart assist for towing a garden cart to help with chores in the yard. The company has been phenomenal to work with. Any issues I've had were addressed quickly and were only minor software bugs. I've had my Yarbo for a year and it's been a great year of worry free yard care. My zero turn hasn't run all year except a few times I've run it to keep it maintained and working. I didn't even have to put the snow plow on the tractor. Truly a versatile machine and I look forward to more modules being released in the future. The trimmer is going to be awesome.