YarboReviews of yarbo.com

Response from YarboAug 7, 2026

Hi there, We sincerely apologize for the delayed response and for not meeting your expectations with Yarbo. We understand your frustration and appreciate you taking the time to share your honest feedback. We are continuously working to improve the overall user experience and product performance. At Yarbo, we truly value customer feedback and are committed to making continuous improvements to provide better products and services for our users. Regarding after-sales support, we are actively improving our support process by continuously training our team, introducing better support tools, and optimizing our workflow to provide faster and more effective assistance. Our goal is to reduce delays and ensure customers receive clearer answers and proper solutions when they need help. Thank you again for sharing your experience. Your feedback is important to us and helps us continue improving Yarbo.

Response from YarboAug 7, 2026

Hi there, We sincerely apologize for the delayed response and for the frustrating experience you had with Yarbo. We understand how disappointing it must have been to encounter multiple challenges after investing in a premium product. Looking back at your feedback, we recognize the concerns you raised regarding GPS troubleshooting, the mapping experience, user guidance, delivery communication, and unexpected behaviors during operation. We truly appreciate you taking the time to share such detailed feedback, as it helps us identify areas where we need to improve. Over the past months, we have been continuously working on improving both our product and service experience. This includes strengthening firmware testing, optimizing our support process, and improving communication throughout the customer journey. We also understand that for a complex product like Yarbo, the setup experience and reliability are especially important. We will continue collecting user feedback and working on improvements to make the product easier to use and provide a more stable experience for different yard environments. If you are still experiencing any unresolved issues, we would be happy to review your case and provide further assistance. Please feel free to share your ticket number with us, and our team will follow up accordingly. Thank you again for your honest feedback and for giving us the opportunity to continue improving Yarbo.

Response from YarboMay 21, 2026

Hi there, we’re really sorry to hear about the frustration and disappointment you’ve experienced. Regarding your after-sales issue, I’m currently unable to locate your support ticket using your forum ID here. Could you please share your ticket number with us? I’d like to help follow up internally and push the case forward for you. For any issue our users experience, we absolutely have the responsibility to help resolve it, and we truly want to provide you with a smoother and more reliable experience moving forward.

Response from YarboJan 30, 2026

Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating and disappointing your ownership experience has been. We understand how upsetting it is when a product does not meet expectations, particularly after extended use. Your feedback regarding the setup process, overall performance, and unmet expectations has been noted and taken seriously. These are not the experiences we want our customers to have. We would appreciate the opportunity to better understand your situation and review your case in more detail. If you’re willing, please contact our support team through the official support channel and reference your Trustpilot review. This will allow us to look into your history and determine what options may be available to assist you. Thank you again for sharing your feedback. We value hearing directly from our customers, and your comments help inform how we support and improve the customer experience. Team Yarbo

Response from YarboNov 27, 2025

Hi Lori, we’re truly sorry to hear about your unpleasant experience. We really want to help make this right, but we are currently unable to locate your support ticket in our system, so we’re not able to move forward with the next step yet. Could you please share your support ticket number with us? This will help us investigate what went wrong and provide a proper follow-up. We also apologize for the inconvenient call time. We will look into this arrangement as well. It may have happened because other available time slots were already taken, but we will double-check to ensure there was no scheduling issue. Thank you for your feedback, and we hope to clarify this matter as soon as we receive your ticket information.

Response from YarboOct 21, 2025

Hello Matt, First, we’d like to sincerely apologize for the unpleasant experience you’ve had with Yarbo. I’ve carefully reviewed all your previous support tickets to trace what happened, and I’m truly sorry for the inconvenience and frustration this has caused. We completely understand how disappointing this process has been, and we take full responsibility for the confusion and lack of coordination on our side. Please rest assured that we are already working to improve our internal communication and customer service process to ensure a much smoother experience for our customers moving forward. Regarding your Mower Pro and Snow Blower purchase, I’d like to clarify a few points: At this time, we unfortunately don’t have a trade-in program for the Mower Pro. The $200 coupon was provided as a special offer for existing Yarbo owners who wish to purchase the Mower Pro module. Because of this, the coupon can only be applied to the Mower Pro order and not combined with other items such as the Snow Blower. If this wasn’t clearly explained by our support team earlier, please accept my sincere apologies for the misunderstanding and lack of clear communication. As for the Mower Pro delivery, we are very sorry for the delay. It may take some additional time before the product can be shipped, but we’d like to make sure your current M1 continues to serve you properly in the meantime. To better assist you and discuss your current issues directly, we’d like to schedule a short meeting with you. You can use the meeting link we sent you earlier in your support ticket to schedule a meeting. During that time, you’re also welcome to share any feedback or suggestions you may have — your input is extremely valuable in helping us deliver better service and make Yarbo a brand you can truly rely on for your yard. Once again, we deeply appreciate your patience and understanding. We’re committed to making things right and restoring your confidence in us.