David H.
Unacceptable Service
Our 1 year old refrigerator was not cooling properly. Four different times Yale came to service and the problem never improved. Finally, they agreed to replace. 5 months later Yale keeps changing the delivery date. Completely unacceptable.
Response from Yale ApplianceOct 12, 2026
David, we’re sorry this has taken so long. After the service visits, we approved an exchange and provided a loaner refrigerator while you wait. We communicated that the delivery estimate had been pushed out again and if a reselection to a more available model would be better. We understand how frustrating these delays are, and we’re available to discuss choosing a different model if you would prefer. Please contact our sales management team so we can review the next steps with you.